Infor CRM Reviews & Product Details

Infor SalesLogix CRM is the easiest to use and most comprehensive integrated CRM in the market today. It includes Sales Automation, Marketing Automation, Customer Service and Support Automation. Infor SalesLogix comes standard with Infor Mobile CRM, Website Lead Capture, and 100/GB of Storage per 50 users. Infor SalesLogix is more comparable to Salesforce.com Enterprise at roughly 30% - 50% the cost.

I would like to see basic e-mail Marketing integrated into the standard offering, upgrade dashboard visualization and more effort to build a Ecosystem of add-on product and industry products.

Infor SalesLogix CRM helps me streamline my business by bring all leads and customer data in one repository that I can share with my partners, staff, and clients. Infor Saleslogix Sales Process Automation on-boarding new marketing and sales much faster, thus reducing their time to bring value to my organization.

You can use this software both on windows and mobile and has same functions on both platform. You can gather and enter many information about the customer. You can integrate it with ERP.

It runs slow when you are compiling the reports. Software is confusing for the new users. Conversion of a prospect to potential customer does not flow smoothly.

It improved our customer relations or service. It improved our supplier relationships. Enhanced decision making. Created internal efficiency. Helped to turn the prospect to potential customer with regular follow up.

It provides a great, user-friendly platform, and it is best for customer relationship management as it enables a user to provide input for his/her personal information.

The platform is a bit slow and the User experience and the interface of the UI is a bit old-fashioned, which might make the user less prone to use it first hand.

It enables an employer to interact with their employee with the help of the platform to enable them to use the platform for any of their official needs related to leaves, personal information, payscale etc.

I like the ease of use, organization and dashboard

I can't say I really dislike anything. Perhaps more options with reporting.

I am able to review our sales for each market I am responsible for as well as my personal sales

It can accessible through mobile devices. Software shares same functionalty with mobile and windows. It is designed for large enterprises. It has many features.

Application is expensive for small scale company. It is complex to learn. The function, intergation and deployment of software is bit confusing to new a user. It is difficult to upgrade.

It has great storage capability to hold all the information of company. Software quickly identify small issues to maintain smooth operation. This application also helps to manage many functions like financial and project management in accounting too.

Scale of the software is great. Smaller companies entrenched in antiquated Marketing, Sales and Customer Service business processes will struggle. Infor CRM is designed for professionally managed organizations, interested in data generation.

Upgrades for bug fixes and unfulfilled integration promises with the entire software offering at Infor.

Performance based management of staff unifying the mission year over year. Transitions between Marketing, Sales and Customer Service.

It is a very stable product, well organized and easy to use. Infor is providing great and really needed updates to the product making it even better and fixing issues that previous owners ignored. I am sure that the best of Infor CRM is yet to come.

It is a software that unfortunately has been in many hands, so it has a lot of legacy code and is behind in some technologies. The mobile version is very limited and there is no easy way to transfer the tools created for the LAN client into the web version or to the mobile platform. Try configuring, and avoid customizations, if you add custom code it is going to be hard to apply updates.

We are yet to use Infor CRM to its maximum potential as we are only using it as a tool for the Sales Team, managing Leads, Contacts, Accounts, and Sales History. It does a great job keeping normalized data and avoiding contacts duplication.

Easy look ups, sorting and filtering features, and ability to manage my Customer data.

The only thing that I dislike is the small print of the database.

Easy access and management for our sales staff on the road.

- The lead system is awesome! (support is a lot better) - The marketing campaign - The ability to integrate to email

Not an efficient way to send out marketing campaigns (i.e. print fulfillment)

Not solving any particular business issues. Benefits we've realized are more efficient lead tracking as mentioned above. Increased bookings with all the new features.

The strength in the Infor CRM product(SalesLogix) is and has always been the flexibility of the application. They have provided framework where we can customize and mold the application to fit our business needs and strategy. Thir long range goals of providing an application that can be accessed in a variety of different ways has always made this a superior product for people who don't have a cookie cutter business.

If I were to complain about the product it would be address the Hotfix and upgrade capability of the application. Infor comes out with HF and service patches at a quick pace which doesn't allow a large organization as mine to move as quickly as they do.

We have been in the process of sun setting 16 different sales systems into 1. The application has provided us the basis for everything moving forward. The next phases involve integration into our Master Data Model, and providing a full 360 degree view of clients and sales people.