Infor CRM Reviews & Product Details

Infor CloudSuite CRM is very helpful in growing businesses.

The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM.

Helps solve holding customer records.

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date.

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use!

What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory.

infor Sun System we used for accounting purposes , user friendly option , much detail concept

complexity in some option no other dislike in option.

its provides overall accounting book recording in the option easy to do work and reporting .

Great collaboration with system database. Real time data

Refresh rate need to imrpove . Few operation takes time to open.

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams.

A Stable product. Well Organised and easy to use

Web base administration configuration is difficult

Sales Team. Sales History. Manage Leads. Contacts and Accounts.

I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously.

It is sometimes difficult to get to where I need to go (too many tabs/pages)

We have found so much more helpful information in the connectivity of our entire company and it has made us more profitable and helpful to our customers.

It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced.

We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order

It’s easy to look up information and communicate with purchasers and factories

I like the ease of connecting with my managers and seeing my schedule 24/7.

I dislike the different format views depending on which link you use.

Bringing employees and managers together and increasing communication, scheduling flexibility, etc.

List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly.

Closed loop marketing features require third party integration

Streamlining various offline sales and service processes in a single system. Ease in setting up of data sharing access through the default tran concept.

The Infor "XBar", Infor's Outlook Integration, is one of the best new features since SalesLogix became Infor CRM and is one of the best Outlook integrations on the market. Infor has listened to their customer base and is putting in tons of time and resources into the product. Infor also has one of the very best (and easiest to use) mobile clients for mobile sales teams.

Infor CRM doesn't have as many integrations as Salesforce or SugarCRM. Also, Infor is harder to customize than Salesforce or Sugar. Some user may also find that Infor isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams.

We are solving problems among mobile sales teams and among teams with pour CRM user adoption. We have realized that the ease-of-use from Infor is extremely beneficial, especially to non-tech-saavy users. Infor CRM is also a great true sales tool. It has a very pipeline focused way of reporting and closing deals. It makes a salesperson's job a lot easier to have terminology that actually speaks to the sales process.