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Infor CRM
3.3

( 74 )

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Infor CRM Reviews & Product Details

Infor CRM Overview
What is Infor CRM?

Infor CRM Provides tools for individuals, teams, and companies to help boost sales performance and the insights to optimize sales, marketing, and service strategy and execution. Infor CRM delivers sales teams' data with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce through several touchpoints and platforms. Full-featured process automation capabilities support efficiencies and the application of best practices across sales teams.

Company Infor
Year founded 2002
Company size 10,001+ employees
Headquarters New York, NY, United States
Social Media
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Infor CRM Product Details
Capabilities
API
Segment
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Infor CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Infor CRM Media
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Infor CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 21, 2025
Infor CRM Logo
74 Infor CRM Reviews
3.3 out of 5
Mid Market (51-1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
HI
Hector I.
Founder
Share
"It was a great experience."
What do you like best about Infor CRM?

Infor CloudSuite CRM is very helpful in growing businesses.

What do you dislike about Infor CRM?

The least helpful was the lack of a few features. I don't dislike Infor Cloudsite CRM.

What problems is Infor CRM solving and how is that benefiting you?

Helps solve holding customer records.

Mid Market (51-1000 emp.)
Dec 13, 2022
 Source
Overall Rating:
5.0
Brenda T. avatar
Brenda T.
Business Development Representative
Share
"Infor CloudSuite CRM"
What do you like best about Infor CRM?

I love that its a one-stop shop for all customer dealings. I can take customer data and use it to my advantage to increase sales, the analytics are really telling so that I know exactly how to target prospects and keep my sales activity up to date.

What do you dislike about Infor CRM?

It would be perfect, but it seems to error out a lot, and data sometimes goes missing. If the company could fix those issues, it would be the perfect CRM to use!

What problems is Infor CRM solving and how is that benefiting you?

What it solves is providing one centralized area to manage prospects, customer interaction and sales all in once place. I can collect the data, opportunites, messaging, and forecasting for the entire sales cycle, which makes things super easy. The reporting is a bit slow but provides the big picture of what's happening in my territory.

Mid Market (51-1000 emp.)
Nov 24, 2022
 Source
Overall Rating:
5.0
SUMIT G. avatar
Sumit G.
Senior Accounts Executive
Share
"infor sun systems"
What do you like best about Infor CRM?

infor Sun System we used for accounting purposes , user friendly option , much detail concept

What do you dislike about Infor CRM?

complexity in some option no other dislike in option.

What problems is Infor CRM solving and how is that benefiting you?

its provides overall accounting book recording in the option easy to do work and reporting .

Mid Market (51-1000 emp.)
Feb 03, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Strongly"
What do you like best about Infor CRM?

Great collaboration with system database. Real time data

What do you dislike about Infor CRM?

Refresh rate need to imrpove . Few operation takes time to open.

What problems is Infor CRM solving and how is that benefiting you?

Infor Customer Relationship Management (CRM) software provides a view of every customer touch point across an organization’s sales, marketing, customer service, and support teams.

Small Business (50 or fewer emp.)
Aug 06, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Infor CloudSuite Customer Relationship Management (CRM)"
What do you like best about Infor CRM?

A Stable product. Well Organised and easy to use

What do you dislike about Infor CRM?

Web base administration configuration is difficult

What problems is Infor CRM solving and how is that benefiting you?

Sales Team. Sales History. Manage Leads. Contacts and Accounts.

Mid Market (51-1000 emp.)
Aug 18, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A great change from previous CRM’s"
What do you like best about Infor CRM?

I love the ability to customize, connect all aspects of the company and pull much more helpful reports than previously.

What do you dislike about Infor CRM?

It is sometimes difficult to get to where I need to go (too many tabs/pages)

What problems is Infor CRM solving and how is that benefiting you?

We have found so much more helpful information in the connectivity of our entire company and it has made us more profitable and helpful to our customers.

Mid Market (51-1000 emp.)
Apr 02, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Infor for Sales Entry"
What do you like best about Infor CRM?

It’s a very simple design that works well between sales and purchasing platforms. I like how you are able to track shipments and see a time log of when orders where received and invoiced.

What do you dislike about Infor CRM?

We have multiple locations and when entering an order it auto defaults to the home location. I’m constantly forcing the correct warehouse when inputting an order

What problems is Infor CRM solving and how is that benefiting you?

It’s easy to look up information and communicate with purchasers and factories

Small Business (50 or fewer emp.)
Jul 29, 2018
 Source
Overall Rating:
5.0
JS
Jace S.
Customer Service Representative
Share
"Great software!"
What do you like best about Infor CRM?

I like the ease of connecting with my managers and seeing my schedule 24/7.

What do you dislike about Infor CRM?

I dislike the different format views depending on which link you use.

What problems is Infor CRM solving and how is that benefiting you?

Bringing employees and managers together and increasing communication, scheduling flexibility, etc.

Mid Market (51-1000 emp.)
Aug 02, 2016
 Source
Overall Rating:
5.0
HT
Heena T.
Project Manager
Share
"User friendly & configurable CRM software"
What do you like best about Infor CRM?

List views across the system, apply basic and advance filters on list view records and promote the group to create dashboards on the fly.

What do you dislike about Infor CRM?

Closed loop marketing features require third party integration

What problems is Infor CRM solving and how is that benefiting you?

Streamlining various offline sales and service processes in a single system. Ease in setting up of data sharing access through the default tran concept.

Small Business (50 or fewer emp.)
Jun 17, 2015
 Source
Overall Rating:
5.0
JF
Jordan F.
Marketing Operations Specialist
Share
"Since Infor Aquired Saleslogix it is Amazing (Especially XBar for Outlook)"
What do you like best about Infor CRM?

The Infor "XBar", Infor's Outlook Integration, is one of the best new features since SalesLogix became Infor CRM and is one of the best Outlook integrations on the market. Infor has listened to their customer base and is putting in tons of time and resources into the product. Infor also has one of the very best (and easiest to use) mobile clients for mobile sales teams.

What do you dislike about Infor CRM?

Infor CRM doesn't have as many integrations as Salesforce or SugarCRM. Also, Infor is harder to customize than Salesforce or Sugar. Some user may also find that Infor isn't for their particular industry. It is a very horizontal product, but I see it working best for manufacturers and heavily-mobile sales teams.

What problems is Infor CRM solving and how is that benefiting you?

We are solving problems among mobile sales teams and among teams with pour CRM user adoption. We have realized that the ease-of-use from Infor is extremely beneficial, especially to non-tech-saavy users. Infor CRM is also a great true sales tool. It has a very pipeline focused way of reporting and closing deals. It makes a salesperson's job a lot easier to have terminology that actually speaks to the sales process.