Infor CRM Reviews & Product Details

Once you get to know the system is is easily navigated.

Every functionality that you really need is a custom build. Not many usable features come out of the box and the more customazations you make the more errors you get

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The web capability for contact management is easy to use and simple to understand.

The graphical interface is not flexible enough.

We are tackling our telemarketing campaign with this system, to be able to manage a lot of contacts and keep everything up to date, even for email blasts.

Right click capabilities. Disconnected access, can work without internet.

Difficult & costly upgrades. If on client server version it's more involved to implement and or upgrade.

Basic CRM

Prior to Infor acquiring Saleslogix I was not happy with the back end support and training materials availble from Saleslogix. Since Infor has taken over they seem to be really working hard to improve this. For the short time that Infor has had this CRM program I have noticed a substantial effrot being made to improve things. As a company, Infor has impressed me tremendously. I will hold my grade/review for the CRM itself to a Neutral rating in hopes that Infor will continue to improve.

Back end (admin ) work needed to make changes to the system. Outlook integration has been spotty at best Over all look and feel of product was dated

Account & lead management for Telesales group.

The best part of Infor CRM is their customer care team willingness to help and knowledge they share.

The thing i dislike most is the ability to change settings in the program that make more sense for our company.

Our business objective is to track our customers and manage our accounts more efficiently. We have realized we have a high penetration and continuously growing with our success.

Infor is a great product for holding information about companies, people, opportunities, support tickets, documents etc... For me as a marketeer it is quite easy to create groups and segment the data for marketing purposes and export this across to other Marketing software. The system is also beneficial for keeping track of opportunities and recent contact with companies. For marketing purposes you are also able to associate campaigns / lead sources to opportunities and track the overall amount of leads generated from a single campaign which is pretty handy.

I find infor to be very clunky and slow most of the time, it is definately not the most modern CRM system out there but it does do the job. It also crashes if my computer goes into 'sleep mode' and I need to relaunch it again. Not being able to have multiple windows / accounts open at once to switch back and forth from can is frustrating as I only have a 1 screen function when using infor. The system is quite dated in terms of reporting needs, we aren't able to get the reports and therefore have to manually use Excel.

I would say when we first got the software it solved a lot of problems in terms of holding data and tracking companies and opportunities. However now we are wanting to upgrade to a more reliable software that is smoother and has more functionality in terms of reporting etc..

The tool is very customizable. You are working with a 3rd party contractor who will do the majority of your development work, at a cost. The tool is web based, has a mobile site, and has recently seen some investment in product design improvements and upgrades, after years of very little of either.

Although the cost of ownership is small compared to some competitors, it is very easy to be nickle and dimed along the way for every little change or customization you'd like to make. The user community is small, and finding answers to common problems can be difficult. Although recent investments have improved the product, overall it is still very much far behind more current competitors like Salesforce.

We use the tool across an enterprise of 300 users for sales, marketing, service and support, and more.

Saleslogix is extremely customizable. This is beyond the leading factor for selecting this product. The mobile client is also very fast and doesn't require a special app to work on iPhone, iPad and related.

Well when I purchased and implemented this product (moving from SageCRM) it's a lot more difficult than average product to get rolled out for the on-premise version. Requires too many separate applications to configure (admin, architect, application architect), wayyyyy behind in integrating with other web apps that have become standard, outlook integration is poor and have to look to a third party for decent tool. Web client is buggy at times. I do not use LAN Client as the method of database connection is old and dated along with look and feel. Poor on advanced workflow as well as found I. sageCRM.

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The general overall ease of administration is fairly straight forward.

I dislike that there are two different logins for the system. There was the AD integrated login and authentication as well as the SLX authentication. This had a tendency to confuse the end users.

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Not much here, but honestly, I have not used in over 6 years. It is good for very, very small business CRM, but that's it.

UI needed updating. Not a good platform for large Enterprise. It was client based, so integration to main database was a nightmare. Very slow.

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