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Unclaimed: Are you working at NiceJob?
NiceJob Reviews: 4.8/5 — Highly Rated
NiceJob automates generation and management of online reviews, referrals, and social proof. It helps businesses collect reviews via SMS and email, share and embed reviews on websites, trigger referral and repeat-business campaigns, monitor competitor insights, run NPS/survey campaigns, and respond to reviews (including AI-assisted replies available in higher plans).
| Company | NiceJob |
|---|---|
| Year founded | 2016 |
| Company size | 11-50 employees |
| Headquarters | Vancouver, Canada |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile iPhone |
| Support | Chat, Email/Help Desk, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
NiceJob Pros and Cons
- Transparent pricing, no contracts; 14-day free trial with no credit card required.
- Strong automation for review collection and follow-ups; social proof tools included in base tier.
- Native integrations with field-service, CRM, and payments tools to reduce manual data entry.
- AI replies and competitor insights available in Pro add value for scaling.
- NPS and survey feedback tools included in higher tier.
- Listings management, unified messaging/inbox, and white-labeling are limited or not provided.
- Messaging cadence and campaign timing are largely controlled by NiceJob; less flexibility for granular scheduling.
- No published annual plans or discounts; pricing shown as monthly rates.
- Additional costs for website add-ons (landing pages, CMS) can increase total cost.
The idea is great and very helpful simple to implement but the customer service from these guys is how customer service should be cant thank the team enough for going above and beyond to assist me and my team very very happy
Time differences is all I can say which is not a dislike more and observation we are just in different countries, up until now I'm very happy long my we continue to build together
Following up with happy customers with reviews and referrals are to things we were missing out on, now using NJ we are able to capitalise on both helping us grow
I would rack my brain trying to get reviews and they just get them for you. Highly recommend
Updating emails is kind of a pain but it works
More review
It is wasy to send our clients requests for reviews.
I don't know yet, I just signed up......
Getting reviews from our customers.
NiceJob is an excellent system for managing all of your review platforms. It has a user-friendly interface and a professional way to text your customers a message requesting to leave a review.
Unfortunatly the POS system I have the customer database is not compatible nor does it comma delimate files. Otherwise the system would operate seemlessly, generating the text message as soon as the customer picks up their clothes.
I implemented this system to make it easier for all customers to leave a review. This is beneficial becasue I am more productive by bringing in new customers everyday.
One step Google review set-up, tracking and reporting!
Limits the number of contacts with our e-Learning students to three. 1. At the time of purchase 2. When they log into the LMS. 3. When payment is made. We often want to reach out to our students directly and request a Google review in conjunction with phone call, correspondence, webinar, tutorial and we CANNOT. We have contacted our account rep to resolve but thus far NO SUCCESS!
Synchronizes our Google review management!
My reason for seeking out nice job was to have a seamless way to implement a reward and referral system for clients. It exceeded my expectations and offered much more
I wish it had more native integrations. That would have made the experience more seamless
Referrals and Rewards
Not having to send out review requst anymore
As of right now there is nothing I can say that i dont like
Not having to spend time getting reviews
It's easy to condense reviews and all aspects of google, etc into one spot. I prefer to not have a ton of softwares so this was helpful.
Nothing. I thought it was a very helpful platform.
It was helping me know if there were any reviews or areas of our online presence that needed my attention.
NiceJob helps our business know how we are doing on a customer service stand pint. It allows us to see various platforms where our customers have written reviews for us.
Sometimes it is hard to log in, ither than that I love the information. Easier access to all reviews would be awesome. Also if it would tell us the stars on google would help us.
NiceJob helps us keep track of our overall customer service experience. It allows us to see what our customers have said in their reviews on various platforms all at once.
Friendly user. Easy to navigate. You can see the details of the reviews of your customers.
Nothing. It's very easy to use. Very helpful in sending out requests for reviews.
As of the moment, I haven't receive any issues in using the NiceJob platform. I get notification if there is a new review for our company.
Using NiceJob is very simple and makes it easy for customers to leave a review.
Not much to dislike with NiceJob ,maybe sometimes when a person is blocked it slows things down.
I would say that giving customers multiple platforms to leave a review is huge for getting a great 5 star reputation.
I loved Nicejob they made it very simple to get reviews from customers and was very prompt in posting to our social accounts.
I reallly didn't have any issues with Nicejob for my business.
Nicejob was able to send direct emails to customers saving me time for doing it myself.
How effective the results are id always the most helpful for me.
I find nicejob helpful there isn't anything to not like.
More online reviews
As with any platform, it takes a bit to set it up to your preferences, but after that everything is exteremely seamless. Reviews are up and existing clients are more satisfied with knowing they're working with a trusted source once they see all the other reviews already up there.
The platform was a bit glitchy when i was setting up the workflows, so it took some time to get to the finish line. Billing messed up on my promised pricing at first.
Mainly its solving my problem with following up with my clients to get reviews.
The setup of website was very easy. They spiced up the wording for me. I could review and comment online during the setup of my website. They helped me get great reviews from the first day. I highly recommend NiceJob to deal with negative reviews.
I haven't had any negative experience so far, sincing joining a month ago.
NiceJob is helping me with my first professional website and getting google reviews to help with my online presence. I didn't have to worry about wording my website. I send them my wording and made it marketable.
I Really like that NiceJob communicates with you in letting you know that your company has received a review, as well I love how they generate texts and emails to the customers to remind them about doing reviews every couple of weeks or so, it really takes alot of work off of me, as far as follow-up.
I would not say that it is so much of a downside to Nicejobs, I do wish the invites that go out to the customers was mapped out a little better, in advising them that they must click on the particular platform they want the review to appear on. So, because of that many of them only do a NiceJob review, thinking that it will appear on Google, BBB , Facebook, then having to call them back to ask them to re-due it usually ends in them not leaving a review at all.
NiceJob basically is doing all of the work for us, initiating the Customer Review, and following up with emails and text message reminders, and alerting us when we get a review on one of the platforms, instead of me having to check the various platforms every few days
NiceJob gives you the most bang for your buck in a review service! Having invoices linked to automatically send reviews to customers was a game changer for us! It's also nice to have the ability to remove review requests from customers who may have a vendetta against you merely because of the price of something on not the customer service or service in general that was provided.
NiceJob merely says "Great review by [name of person]..." and then adds their review to facebook. It seems a little generic instead of just posting the review with the name.
NiceJob is helping to benefit us by sending out review requests to customers who have been invoiced. By sending a link to the customer's phone directly, it allows them to easily provide a review instead of signing in or signing up for Google, fb, etc.
Remembering to send new clients a review request is hit or miss and creating an entire automated campaign for automated reviews is time consuming. NiceJob does this for me!
I think there should be pricing tiers. For new businesses, $75/m is steep. It's worth after business is rolling, but not right away!
There are a million things to remember to do as a small business owner. Reviews are important, but not always top of mind among the many priorities of a business owner. NiceJob is like an assistant who does the job for me. Saves me time and plays an important role in my business.
User reports for individual members of our organization, so we can monitor how many invitations are being sent out by each person.
I'm not sure if there's a way to automate reporting on who is and is not sending out invitations to our clients.
Getting more of our clients to leave reviews.
Customer service is fantastic but most of all, it just works. I get more reviews for my clients than any other service I have tried
Better automations would be nice. Too much manual work for some of my clients with multiple sites
We need more reviews. If you don't actively seek reviews, the only reviews you get are the bad ones.
How many reviews they get! I am now rank 1st on many key work for my city where I was like 10 3 or so months ago.
I don't super like the web site. It is hard to work with some times. But that could be more me then them.
Get me reviews and showing them off.
NICEJOB IS AWESOME AT POSTING REVIEWS. ITS THE BEST MONEY I HAVE SPENT THIS YEAR.
I HAVE NOT RUN INTO ANY NEGATIVE ATTRIBUTES WITH NICEJOBS.
NICEJOB IS GETTING REVIEWS OUT TO BE SEEN BY POTENTIAL CUSTOMERS. I BELIEVE THAT NEW BUSINESS HAS INCREASED DUE TO NICEJOB AND I AM LOVING IT.
Simple and easy to use! Highly recommend to any new businesses looking for reviews
I haven't found any negatives with nice job. I find it better than google reviews
It's benefiting us with easier access and use as opposed to use review platforms we used in past
Went from 2 review to receiving over 40 in just a few months. Made a massive difference to my buisness and online visibility.
Nothing. Set it and forget it, couldn't be any easier.
Requests and post reviews for me.
It creates a centralized platform that allows you to send, recive, and filter reviews.
Nothing I love it all absolutly no complaints
They are helping us recover from bad reviews given during the covid pandemic when our manufactureres couldnt deliver the product.
Helps my team and I to get more google reviews, which results in more sales!!
No real upsides I try to save money as possible
Google reviews!!! I am always struggling to get more reviews
NiceJob has proven to be the one place to go to streamline the process of collecting reviews for my business. Being able to have one location to request and share our reviews allows me to focus my time on what is most important, serving my community!
I cannot think of any areas that I am not a fan of. If I have had issues, all I have to do is call support and they are always willing to help!
Keeping all of my different review platforms centralized into one dashboard.
How easy it is to get our customers to leave a great google review.
That it is mandatory for the customer to have the ability to leave the review through nice jobs instead of google facebook etc.. This ties our reviews to you long term which is not something I like.
It allows other customers to see the previous good reviews we get and make them more tempting to come in or give us a call.
How quick and effective the process is in having customers leave reviews and how it's all integrated by posting it across all social media platforms for businesses
There is currently nothing that I would say that I dislike.
Solving the problems of getting customers to leave reviews
Automated invites to customers is what I like most
Wish I could have one review posted to ALL sights but I understand that the policies of some social media platforms does not allow it
Needed to get more 5 star reviews our ranking is now 4.8 stars