Passpack Reviews: 4.0/5 — Solid Choice

It has all the features that I need in a password manager but at the best price that I could find. They recently made a major upgrade, which is always a positive. Organization and note tools are strong.

I haven't found anything to dislike as of yet.

The cost is very competitive. The performance is solid and reliable.

I run an accounting services business serving over fifty clients, and we must keep track of numerous passwords - not just ours but those of our clients. Given the nature of our work, access management and control of client information is critical to the integrity of our business. Passpack provides security and trust, enabling my staff to complete work securely and efficiently. Being able to segment my employees into specific Teams according to client responsibilities is a significant benefit. Customer support is super helpful.

The user interface takes some time, but we understand this is being actively improved.

Managing client passwords in a secure application and sharing within my team.

Passpack is very easy to use, to share passwords with teams, and years of experience have proven the application to be secure. Also, when a team member is terminated, a one step process terminates the member for access to the passwords.

Due to the level of security, it is a little tricky to add new users, but once you are set up, it is a breeze.

Securely and efficiently sharing passwords with teams.

Keeps company interest at extreme level of security

Can be difficult to user for a non-technical, first-time user.

Ensuring that certain sites and services are accessed by the correct person.

Passpack is used daily in my organisation. Servicing multiple clients each with encryption needs, we feel secure in using Passpack every day.

I have no complaints with this service. If I were to work for another organisation, Passpack is the one tool I would require to be on board.

Ever lost a password and had to go through the pesky process of resetting your password? Had a staff member leave and weren't sure what passwords they had access to? Or had all the log ins but not sure what site they belong to? Passpack takes care of all it. No longer do we have to remember complex series of passwords - just one password and one packing key.

For an online password management solution it is hard to beat passpack. It is super easy to use, easy to add notes, and easy to copy passwords without even having to view the password. We have a lot of very critical info in there and I feel safe and secure using it everyday

Not much to say here, we really like it. My biggest complaint would be the mobile aspect of it, its a bit cumbersome, and might be better in an app format. Lots of pinching to zoom overall. But i rarely use it on my phone

Having an easily accessible password solution online in the cloud. We had been using some inferior software that we had to run locally on our server, then VPN to it if we were remote, it was slow clunky & you could only update the DB from the PC app and read only on osx.

I like the security features that Passpack offers. I feel the passwords are very well protected. Also the secure button that allows for one click login is very handy. Passpack loads fast and has an excellent search function.

The sharing feature and the ownership feature can be a bit buggy sometimes. I often have to save a password multiple times to get the settings right. I would also prefer that more search results be on one page, but that is a minor annoyance.

We are solving a password storage problem in which many people need access to the same passwords and not all individuals need access to the same passwords. Passpack allows our team to create custom access levels and provides a secure method for storing a large amount of passwords.

I'm confident passwords are kept private and secure. It's also really easy to share passwords with coworkers. And, the 1 click login is a major time saver.

There is very little that I dislike. It's sometimes a pain to have to enter the Packing Key, but I know that this feature is actually very useful in that it provides another level of security.

Trusted sharing of passwords with a large team.

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Very easy to use. Good security. Easy way to share passwords with coworkers.

So far, i have liked everything. Very easy to use. Good security. Easy way to share passwords with coworkers.

multiple people working on the same accounts and we need to be able to share passwords.

Triple opt in security. Easy to search through large lists of passwords. Ability to add notes.

Wish it could be easier to assign multiple owners. I find that if I need the information updated I need to find the original creator of the password.

Needed something more secure then a file that sits on my USB. With Passpack I am able to access my passwords anywhere on any computer without worrying about losing the file because I lost the USB or the USB gets damaged. Easier to keep up to date between multiple people.

Easy sharing of client information in a secure fashion across the team, with options for sharing to only a specific group, Easy access to login to entries using the "1-click login" feature.

The lack of customization for login. Some of our partners use multiple fields for login instead of just the standard username/password combination. The ability to set these up to work with passpack would be incredible.

We work with clients ecommerce and email marketing platforms, and so maintaining all those logins across an ever growing team would be much harder without passpack. Whether its the client success manager or someone in tech, gaining access to needed information is super simple.

I love that we can crowd source and share passwords amongst the entire team. It is a perfect tool to make sure I do not have the same passwords for all of my different logins/accounts

There isn't anything that I specifically dislike. I have no complaints about Passpack.

Crowd sourcing Passwords shared amongst the entire company and specifically among our department.

Ease of use. I need access to a number of passwords and it's always very easy to pull them up quickly.

Sometimes if someone shares as password with me, it doesn't give me any indication of what the password is for (prob. for security reasons)

It would be nearly impossible to safely store all the passwords needed with an online service like passpack. So there's 2 main benefits - ease of use and security of passwords.

The ability to send specific passwords to staff. To store passwords securely. That I can load my own personal passwords that only I can see. The ability to add additional details beyond passwords for FTP information or even context for updates. The ability to customize the look.

That the site often has glitches when it comes to transferring ownership. IT would be nice to be able to share passwords at mass versus individually.

Security has greatly improved and the fact that multiple people can edit and update the passwords, which is universal to accounts is a bonus.

As far as password management systems go, I've used them all. Passpack does the simplest job with the most amount of security. I am able to easily edit login credentials without a problem and share passwords with my team with a click of a button. Passpack prides itself on security and I can see why - there's been zero issues and it's become a mainstay for sharing and managing passwords at our agency. Would highly recommend the service.

The extra levels of security do get a bit much sometimes but I can see why. Generally, passpack is a great service more managing and sharing credentials

Password management and sharing has become a breeze. My co-workers can easily get the login credentials they're looking for without any hassle

The multiple levels of security is what makes passpack a must great tool. It has multiple levels of verification. Being able to auto-generate strong passwords, and the auto login when paired with their extension save a great deal of time.

The search feature for passwords could be better.

Working with many different clients, this has enabled me to work across platforms and access many different tools needed around projects effectively and quickly.

Login during my morning routine, never forget a password.

Nothing really. On rare occasion, it will 'forget' settings for specific sites.

Too many shared passwords, and this makes it super easy to remember / log into them.

Passpack offers a secure way to store username and password without having the fear of forgetting them. It is designed only for web-based system, so any device which is able to connect to internet can use it. The best thing I like about Passpack is that it works on Windows as well as Mac Operating System, and is also supported on iPhone, iPad, Android SmartPhone. It offers 3 level of security system, and you have the option to set priority for every information you want to save. The most secured level will be a little slower in authentication but provides the best security for your passwords.

I feel Passpack is a very simple to use application, but although it lacks some features such as you need to enter the websites manually with Passpack. This can be improved by providing a browser plugin to the users which can automatically add the websites upon login.

I use Passpack as it has got excellent collaborative features which allows me to share my safe and secure login methods with my family members as well as coworkers instantly. Another feature which I like about Passpack is that it saves my information when I log in to the protected sites without manually entering the credentials again.

The fact that we can share passwords across teams. We have many joint accounts, and it's so easy have access across the entire team. Increases efficiency exponentially.

The Packing Key! It's a necessary evil, but when I'm in a rush and I'm fumbling to get in, it always takes a couple stabs to get into Passpack.

It's eliminating the pain of trying to manage all the passwords on my own, which would be remarkably laborious.

Our use case was managing access to corporate credentials and Passpack met the call of being super secure -- which was really the only criteria from a corporate perspective. The UI is minimal and makes it easy enough to find what is needed.

The flip side of Passpack's security is that there is no recovery mechanism -- especially for users (like me) that didn't need to access credentials frequently, it was challenging to remember the passwords required to gain access. With no recovery mode, the only option is for the admin to re-provision the user.

The business problem is two fold: 1) Keep corporate credentials as secure as possible and 2) Simplify the provisioning and access control process for admins. Passpack accomplished both goals for us.

Passpack is a great way to store all your passwords in one, secure place. I particularly like the 'Passpack it!' feature, which automatically fills in user name and password fields at the click of a button. Tagging and search features give quick access to most used login details and the sharing features make it very easy to share login info with your team mates. Great product.

Have only bee using it for 3 months, but I have no problems so far.

Ease of sharing login credentials across the company

Passpack is easy to use. You enter a username/password, a passphrase, and then click a box; inactivity after 15 mins requires you to enter the passphrase again. You can easily share a password/username with someone else, and it sends the pieces of information separately and requires you to give them a pin to access it (which you tell them through some other means of communication).

The design and interface is a little blah. Not huge, but doesn't feel like a slick product as a result. The auto-logout function does not work if you are currently viewing a password - meaning if you forget, walk away, and get into a conversation, not only will someone be able to view your passwords, you could have one exposed and visible on the screen.

Problem: Team of several users needs access to a shared set of passwords to multiple services/accounts. Benefits: Less shipping around of sensitive information; easy to add a group of people to share a password.

I like that Passpack stores all secret codes and passwords securely. To get into their system, you have to go through multiple levels of authentication, which makes it very secure. This is what I like the most about the Passpack software.

I dislike that if you forget your secret key to enter in your account, there is no way to recover the account. You will have to create a new account. MAKE SURE YOU WRITE THE SECRET KEY DOWN because there is no way to retrieve it if you forget it.

Keeping and storing passwords in a safe place that is NOT in plain text and not easily accessible by anyone else who is not authorized to do so.

It's safe and reliable. Quite easy to log in and find passwords IF you have these password already shared with you. It generates really complex passwords that would be hard to guess which adds up to the reliability of the platform.

I don't like that it's difficult to find out about the platforms you don't have shared with you, however, you'd actually benefit from getting the passwords to be able to use those platforms for your work. Also, it often happens that administrators don't share some platforms with you that you actually need (e.g. processes were not updated or your role changed) and then it's a hustle to get the passwords you need shared with you - you need to contact administrators directly and wait.... which is definitely not the best user experience. I feel Passpack should work on collaboration features - for users to be able to find platforms that are not shared with them and then request for passwords with a single click. This would make the overall experience much better. I believe that these UX issues may be one of the reasons that, even though we use Passpack throughout the entire company, quite a lot of employees actually don't log in to their Passpack accounts and rely on other colleagues to help with passwords. I also noticed that Passpack didn't change at all in the last 4 years which may signal that the company is stagnating and fails to innovate and improve on the UI & UX.

Password storage and sharing, secure password generation

Secure way of storing and sharing passwords.

Somewhat cumbersome to log in, which deters use, but it's a give and take for security's sake.

Secure password management/sharing.

Passpack is lightweight and quick to use. With no flashy design elements or animations, the product puts passwords front and centre. The security features are quite appealing – the packing code, custom greeting and box clicking all add to increase security against malicious parties and automated attacks. However, for convenience, many of these features can be disabled. As well as that, the ability to securely share passwords and messages with other users is greatly appreciated. Another good feature is the ability to copy passwords without viewing them, improving security further. Passpack also offers an offline version for computers, allowing you to view and edit password information without an internet connection. This is very useful, especially if you use the software for more than web passwords.

The design is somewhat uninspiring. The front page of the website was recently updated and redesigned but the backend (i.e. the actual application) still maintains its old design. The software is also somewhat limited in terms of sharing and number of passwords unless you upgrade to the paid versions. Another significant problem is the lack of native applications, which become more and more essential as computing moves from desktops to more portable devices.

Solving the problem of maintaining security across websites without having to remember many long passwords.

Very very secure. Able to share passwords easily amongst global team members.

Because it's so secure can be difficult to log back into when you don't use it on a daily basis.

Password security into business critical applications. All passwords from global team in one place, so saves some time.

I liked that you easily were able to export passwords. We had to migrate to a different system and it made it easy.

It was hard to remember the master password-wasn't an easy way to get back in to your account

Helped with storing accounts for multiple users in our company

It's average at best, only reason I used them was the pricepoint.

I cancelled their service over 2 years ago, and they keep on billing me. This despite contacing their customer service several times to clear this up and multiple reassurances that this won't keep happening, it just keeps happening over and over again. Just that in itself I can't recommend them. They are just stealing from me year on year, and hope that I don't catch it. It's an average product with below average customer service. When I did use them they were slow, and not much CS to speak of.

Managing and sharing passswords.