Podium Reviews: 4.6/5 — Highly Rated

Costumer service is friendly and quick to respond. I appreciate the shortcuts and the templates. Also, the way it populates the name or number. It really does save time.

Unable to sent review link multiple times to clients that have not left a review yet. The reviews get sent automatically from our system after a sale is completed and we have repeat clients that just need a reminder.

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Being able to contact customers and having a record of when and what was said

I have not found one thing that I don't like

It has made my work load a lot easier and run a lot smoother. I have realized that customers can no longer say they were told something when I have it in writing that they weren't

The ease to which you are able to get various platform reviews from your existing customers to help show the level of service you provide to your future customer. If you are looking for a painless easy to use application to boost online trusted reviews and visibility Podium is your go to.

Only recommendation is to integrate a smoother transition via Service Titan in order to determine which of the multiple numbers or emails the link is being sent to.

Saving the time of showing or explaining the review process for customers. Just open the link and follow the directions.

Podium allows me to send a survey instantly! It's quick and easy.

I have no dislikes. Podium makes getting reviews easy.

Customers are able to leave review online with ease. You can text or email them a link.

Podium is easy to use and allows you to get great feedback.

sometimes it's a little slow, not too often though

Customers give great feedback on Podium

The things I like about podium is that you can text with customers and employees all in one convenient place.

There isn’t really anything I dislike about it other than it was slightly hard to get use to.

We are able to all communicate easily and in one place now.

I love that customers can initiate a chat conversation right from our website.

It's hard to keep messages organized. If you don't stay on top of closing messages, it's easy to miss new ones.

We are able to text our customers when they don't answer the phone! It makes it super easy to manage our reviews

It allows working professionals to see reviews from previous clients.

It’s hard to invite clients to give a review if there isn’t a database available on podium itself.

It’s just allowing me to be acknowledged on a broader scale and see other professionals reviews as well.

What I like about Podium is that the company has created the ability to created an automated review template to send to customers in masses. This feature had been used to help increase traffic to our company's website as well as increase the amount of reviews on our Google Business Page.

I do not have any dislikes at this time. The services offered for this platform have been more than helpful with delivering results, and the ease of use of the platform could fit a technological novice, a technological expert, or anyone in between. The instant messenger platform is clean and minimalistic, making the use of this feature clean cut and concise.

Podium solved the problem of our low review count on our Google Business Page. This increase in reviews on our page help potential clients determine if we are the right fit for their needs. The website chat integration is brilliant for making our company more accessible to customers by opening up another line of communication.

I love that everything is integrated into one easy to use website. I can see our website chat, Facebook chat, and google reviews all in one place. And automated review requests have really increased our companies reviews.

I really can't say there is much i don't like, I would only be able to say that sometimes the email notifications take a little longer to receive so if I am not right at my desktop I don't notified as quickly as I would like.

We are definitely better able to manage our web chat and the reviews that we have gotten have been great. Also some customers text in feedback before leaving a review so as managers, we have a chance to resolve potential issues before they leave a negative review.

It has helped me to catch lots of clients, more than I had before

That I have to paste the phone number before writing the text

Benefits: Connects me with clients

I love being able to chat with customers in an easy manor on podium!

I wish we would be able to set it to notify us when only OUR open chats reply back, not a notification for any open chats.

Being able to easily communicate with the younger customers

The company is very nice and very helpful, their services are very easy to use. It helps you target a different generation of customers.

There was a slight learning curve in learning the program, but once it's figured out you are good to go. It get's confusing if you have multiple locations if you are trying to move between the multiple different stores (in this case 3)

Benefits are getting people who you normally would not because you provide them with the easy access of texting

Podium makes it extremely easy to keep customers updated on the repair status of their vehicles. It is a quick and easy way not only for us to reach out to customers, but also for them to contact us with any questions or concerns.

Customers have mentioned that it is hard to leave a review because of having to use a Google or Facebook account.

Podium has made it easier to reach out to customers by being able to text instead of having to make a phone call. Most people can quickly reply to a text at work, rather than answering a phone call.

Podium is extremly user friendly. Its easy to use for our customers office staff and technicians. It operates well with hardly ever any malfunctions and systems errors making it a reliable and practical tool.

The only down side is i would like a more convienant platform for sending out appointment confirmations and possibly a way to link a heat map of reviews to our website.

Customer communication is the biggest being able to text back and forth with customers easily has been great. Ease of review. It really streamlines the review process for customers making it quick and simple and driving conversion.

I like how easy it is to respond to incoming messages form Facebook, Google and text all from one screen. It's really spend up our internet with being able to use less open windows.

I really can't think of any downfalls, the support team is amazing and timely with any concerns.

The big issue we used to have was people texting the store's land line. That now comes to us through Podium making it not only easy for us to see, but a cinch to respond to.

While we have 30 people if not more working on podium, it was very great to know you could assign conversations. It was great to be able to go back and forth w a patient, but when leaving for the day assigning it to someone who new what the patients needs were. Making and breaking appointments, and being able to reschedule was also great.

That it wasn't paired to our Dentrix Software.

While the office moved to a different software, due to connection w our software... we are very letting them know how sad we are not to have Podium.

Fast, responsive and reliable. This is the hub to collect reputation analytics for Google reviews.

We wish that the system would tap into the Yelp.

Customer relations management

Podium replaced multiple apps we were using to accomplish the same thing. The best thing is that the accountability and record keeping are all easily accessible. Customer says no one has contacted them - check and see. Sales staff not following up with leads - you can see that too! The business instant messaging cuts down on missed calls, returning voicemails, and accommodates customers busy lifestyles.

The mobile app is not as user friendly.It does not flow as easy as the web based version. It is slow, and clunky. It is also harder to switch from different business threads. However, I rarely need to use it and it does allow me to respond to important messages when needed.

It has increased out online reviews 3 fold so far. It has also provided accurate date and time stamped record keeping in reference to customer service issues. Running the service and warranty department it gives me an advantage to quickly resolving customer issues.The less time I am physically on the phone, the more time I have to spend resolving issues. Customers can send me photo evidence, or just written information and it all comes to the same place without overloading my email or requiring me to give out my personal phone number.

The thing we like best is how quickly customers can reach out to us through text. We purchased originally for reviews only but use the text feature just as much.

Least favorite thing is price to add other locations. I have two small storefronts but have not added them because I can not justify the cost. If they could adjust options for retail operations that have small locations that can be added on at a lower cost it would be amazing.

We have begun using for fast communication with customers via text. Customers will answer a text more often and faster than email. Customers communicate with us through text via web chat. It is great because I know the page they are on when asking the question so if there is an issue with not having enough info on website I can make adjustments. We run contests with staff on getting 5 star reviews. We have increased our reviews by over 200% in 9 months. Everyone is uses it because it is easy. When customers have questions on items that may require service I can have them text me a picture of the item and respond right a way. Just a few ways we have been using Podium and loving it.

Gets you in contact with customers right away. Make sure that they are all taken care of and in a timely matter, if a customer has a question they are able to ask it and get an answer within seconds of asking it. You can also talk with other employees and see how they respond to their customers to pick up on new ways to talk with them. They can also leave reviews so all your customers can see your ranking. Also my coworkers can see my ranking to see how good i am doing compared to them :) We do enjoy podium very much and will continue to use it as long as it doesnt start having more issues.

Sometimes cant navigate through the program easily but always get it taken care of. Stores cant get chosen correctly or wrong one is choosing but other then that its a great program and i really dont have any complaints about it. Keep doing a great job and we will continue to use it. Maybe use it more than other programs we have, or more then other programs. It does work great for us all around. Midway Is a huge podium advocate and will continue to support it.

Sales, service, and everything inbetween. customers can chat with us within seconds of having questions which makes sure we get it taken care of right away

Podium brings customers interested specifically in cars or getting approved and is a good resource for leads. easy to use and access. good for leads.

all of the service reviews that come through. too much information that is not sorted out and needs to be sifted through. search bar works well though. I want service and sales podium to be seperated

just clearing service reviews is the only problem i have.Has brought more opportunities to the business. helps generate more money for dealership

It goes to our customers text rather then email. Customers are more apt to respond.

Customers who post something on Podium about there about something they didn't like and didn't bring it to our attention while they were in our store.

The feedback helps us become better at our jobs.

Podium allows customers to contact us easily as well as for us to reach out to customers for service related issues. It also allows for us to easily provide a means for customers to leave our business a review of their experience here. We haven't been using Podium for long, but it has been an immensely useful tool for us already!

I've yet to really find any issues with Podium as a service, it works quite well! I highly recommend using this service.

With podium, we've managed to provide much smoother customer interactions and faster response time for customer inquiries, both service and sales related.

Podium has helped us in two needs. Gaining positive reviews from our customers has been easy and boosted our Google placement. Having the sales team text from the app instead of personal devices has been so great!

Podium tends to freeze up on mobile and website occasionally. It won't let me post a reply to positive reviews unless I sign out and back in.

Opening communication with customers via text has been wonderful! It's the easiest way to communicate and often customer preferred.

Online and Mobile Platforms are the two best things about Podium. It's the way to go! You have no idea how easy it will be to communicate with customers once you have Podium. The process is easy and very time-saving. Once you understand the process, you will then become a pro at it overnight.

I would like for Podium to enable mass messaging so we could inform customers of promotions and when their jewelry is due for cleaning.

Reaching out to customers via text and avoid unnecessary phone calls. Customers don't get to feel that someone is unnecessarily bothering them, but instead, they take their sweet time to reply back.

Podium is modern, organized, prompt, and is designed to allow CSRs the greatest amount of control and ease in assisting their customer base with questions, concerns, and scheduling.

Once a message is sent, it's sent. There are no edit tools or anything to help adjust a typo once it's been sent out, and that makes for more diligent message-writing but also adds stress to the use of Podium as a platform.

I am able to reach a wider customer base, as it is beneficial for those with hearing loss, anxiety, or those who would otherwise be unable to call in and speak to someone on the phone. A quick text back and forth is more manageable and puts the power back in their hands.

I like and this may sound crazy, but I like being able as a manager to seeing how my associates connect with their clients, how many times it's being used, and also it show upper management what I am working on daily. I also like that I am able to use the app anywhere. Since I love my job selling jewelry I am able to connect with my clients anywhere I am and at any time of day. I also love that am able to send pictures screen shots, and video's of my products to my customers. I have found that by using Podium I have been able to increase my sales and increase associates productivity. It's easy to learn, easy to use, easy in general. If I have an issue customer service is readily available and there to advice. Overall the service is fantastic and I am very happy with it. I would recommend Podium to other retail outlets that can use the service especially with companies that need a better way to monitor there online presents with there employees. I give Podium two thumbs up.

Auto correct could be better. Also video uploads can be time consuming

I am able to connect with more of my customers quicker and more efficiently. I am getting a better return on my investment.

Love that it hooks right up to my phone and talk to my customers real time.

That I get everyone else's notifications.

I see we get way more sales

The best part about podium is the interaction we get with customers! It is immediate and convenient for customers.

The only thing I can say is that I cannot mark a message as unread if I accidentally opened another one of my coworkers messages.

We 100% have noticed a bigger influx of sales since our customer base can text us at anytime and they know we are going to get a response to them in a timely manner. It is very efficient.