Remote.com Reviews: 4.6/5 — Highly Rated

The first integration and the communication with the team. Good inshights and greate feedback

Nithing much, i had a problem but i communicated with them and we are trying to fix it

Remote Consultant

Straightforward and easy interface. I can track and get notified about when I am getting paid easily. Managing compliance has gotten better than before.

I can't think of any at this point in time.

Receiving payments as a global employee, while having compliance and benefits taken care of.

The entire employee onbaording process was very smooth and seamless. It was self explanatory

Nothing specific as such, but maybe it was not accepting any other ID documents apart from the apssport , maybe the team can work on that.

payroll

I love how everything is all in one place, From onboarding to holidays. Makes things a lot easier being a remote employee when the company is based in another country, as all the things I need are covered. Its also great having access to a live chat which solves any issue you have very quickly.

I would say seeing who your pension provider is would be great information to have in the dashboard, But I haven't found any remote issues yet.

As I am paid by a country outside of my own, Remote handle all of the taxation for me, making it easier for me & not have to worry about anything when payday comes around.

As an employee, I did not have to do much, it was straightforward to coordinate between my hiring company and Remote to get a contract enabling me to work for a North American company while living in Germany legally. The platform is very friendly and the customer support team is very fast and helpful.

Even though I mentioned that customer support is great, I think it could improve even further by providing real-time chat with an agent, for now, most of my interactions have been through email ticketing, which is okay. Also, a mobile app would be a great addition, although the website is fully mobile responsive. Is what I would have said a couple of months ago. ALL of these have been addressed recently by Remote.

After starting a new job that didn't have an office in Germany, I had to register as a self-employed contractor and bill my company every month to stay in the country. I wanted to avoid this as much as possible, which led me to discover Remote.com. Thanks to their services, I can now continue living in Germany, renew my visa, and enjoy all the benefits of being a full-time employee.

Remote.com helps me work for companies that were not possible before. Typically, you need to have a legal entity in a country that you want to hire and this was not possible for companies to hire talent. Remote.com takes to create of that legal need.

I would love Remote.com to have business bank accounts in their operating countries. It makes it easier for the users to get paid from a payroll account instead of a normal transfer

Payroll for companies that don't have legal entities in all the countries where they are trying to hire talent. For example, a US company is trying to hire talent in the EU.

I love that I was able to find all the information needed bureaucratically and legally of my country of residence, I was able to access live support that efficiently responded to all my questions and issues, I feel I have now a place as a repository of all my documentation as well as be fully aware of my future payments even before starting to work and that never happened to me before. This awareness and sense of preparation during a job is definitely thanks to remote.

At the moment I do have not anything I would say or spot as dislike or any particular issue. Only thing that comes to my mind is that I encountered issues while validating my identity or better - it took some time because there was a small bug but after contacting live support but it was super efficiently fixed :)

Is providing me with the opportunity to work and be legally employed by a company that is not in my same country, and which does not have a legal entity in it either. This provides me with a real contract in my country and unlocks so many opportunities both legally, bureaucratically and economically. Also is a repository of documentation and information in a cloud format, as well as a place to have a clear overview of my payslips, contracts, and documents as well as where I can check how many vacation or sick days I have requested or right to request in the future.

Honestly, pretty much everything. Remote is easy to onboard, have a clear web UI where you can find things like your files and payrolls easily. They are also quick to respond to any queries. They've been nothing but swift and helpful in my engagements so far. For some services they don't provide, they hooked us up with partners. Latest example was getting my work permit extended, something I did three times before Remote and this was certainly the best experience.

I honestly haven't encountered anything that didn't work well. No one's perfect, but I didn't experience anything in the two years I've been recruited through them.

Remote allowed me to work remotely while I was waiting for a work permit in my company's original country. Later on, we decided on remote work and since then I've been easily employed remotely with no paperwork headache.

How straight forward the onboarding and using the different services/functionalities within the platform. Every time there was an issue I got immediate support available, ready, and happy to help answering my questions or resolving issues.

There is nothing so far I found to be a bad experience or not the way it is supposed to be.

Being able to work remotely for a foreign company without having to worry about the bureaucracy of taxes and social security, communicating vacations directly to my employer.

Easy to use, it helps reducing time to solve problems but also time to handle and manage hr operations.

Nothing in particular, the whole flow and experience was pretty good. Maybe a tips for improvement, I would reccomend to implement more confirmation email on the various steps.

It give us the possibility to hire people remotely in country where we are not present yet, making the whole flow efficient and easier.

The platform is super user friendly as I was able to utilise it efficiently during the hiring process for submitting documents; reviewing them; receiving all the necessary documentation. Inside of the platform you are also able to communicate immediately with the support team that will try to resolve any issue you are facing. Working remotely can be challenging as a lot of things can happen, but the Remote team make sure that the product as well as their support is always spot on.

I did not find any downsides to the platform itself.

Global hiring - the company has an enourmous amount of workforce around the globe with all of the regulations and local laws not only of the country you are operating but also even local regions.

- Instant help from support team - Easy onboarding process - Easy and beutiful user interface to work with

- Responsiveness of website for mobile device could improve

To manage the payroll

The customer support. No matter what Question I have, it always gets answered. And having interacted with 3 different support memebers, the answer is the same for all. They've all been wonderful and very helpful.

Sometimes I have to wait really long for certain teams to revert, but it's nit a big worry, Iunerstand some matters are more critical than others and need time.

Documentation regarding onboarding and offboarding, payroll, benefits, savings are all streamlined by Remote.

For most companies, managing their employees (payroll, expenses, forms, etc.) is not their focus. In my experience HR, payroll, and other similar internal-operations departments have always provided a service that leaves a lot to be desired. With Remote, that is not the experience. Remote provides the best experience I've ever had as an employee. When I needed a specific document from them ASAP, I didn't have to email some employee whose email I first had to find by asking around. Instead there was an easy-to-find section of their web app where I could select the documents I needed, and edit what info would go into it. When I've had trouble doing stuff with them, their 24/7 customer support chat has always been able to assist me promptly.

They review every expense you enter even after your own company has already approved it. This has led to them mistakenly denying expenses that were already approved for no good reason. In both cases I had to contact them about it, and they reversed their decisions to deny the expenses. This resulted in delays in paying the expenses. They shouldn't have been involved in our expenses like that in the first place. If my company approves it, then unless it's illegal it should be paid out. We never asked them to do this error-prone review.

Our company employees people all around the work, but we are a small company who can't afford the operational burden all of these regions impose. Remote lets us practically ignore borders when hiring, and standardizes the experience of our employees.

The portal is easy to use for both myself as an administrator but also our employees as users. I have always been extremely impressed with the attention to detail and the effort that the Remote staff go to engage with us professionaly, friendlily and quickly: from our first point of contact (Tom Bosse, who was genuinely a saint, I still think of him today as an example of what an account manager should be), to the customer service and legal team answering all of my questions, to the people who respond when I have a problem or am looking to get a query sorted asap. In comparison to other companies who sell services, I have never found Remote to be too pushy or intense, they have always provided the information and support for me to make decisions I am happy with. I am consistently impressed on every front when it comes to the people who work at Remote. The actual service itself is a fundamental lifesaver. It has allowed us to work with people from all over the world who are fundamental to our business. The price is also comparatively lower than other companies around the world who do a similar thing. There has never been a problem in terms of cost, service provided or legitimacy of the service. Even down to things like supporting visa applications for people who we employ through Remote, the process has always been quick, clear and seamless. I will always look favourably on my interactions with Remote as a vendor.

The only thing I would have previously had a small issue with was the tight turnaround time required for invoicing. Although I have always been so grateful for your leniency when it comes to missing the deadline, working for a big company like Spotify where the invoicing processes can be a little bit more laborious, I was extremely grateful when the invoicing timeline was extended from 7 days. That would genuinely have been my only piece of feedback.

Remote is solving the problem for us of employing numerous people, ranging from 10 hours per week to full time, across the globe. We would otherwise have not been able to do so as we would have been taking on too much risk having them as contractors. We also previously used Remote to provided extra Benefits in Kind.

As an employee, there are a few good things about Remote: - Automated Salary Slips - Documents Page - Leave and Time Tracker - Expense Reimbursement Portal - Documents

Sadly, Customer support takes a lot of time to respond! Sometimes the support person doesn't have much context on the first response and this could be improved by hiring dedicated teams for dedicated geographies. Even a calling solution could be explored for easier and faster resolutions.

Since my employer is in a different country than my residential country, it was challenging to set up a remote payroll solution to facilitate my salary, however, remote makes it easy for both the employer and employee to transact. The onboarding process is really smooth too.

Ease of use of their mobile application.

Delay in response in some queries. No direct contact with the personnels

Ease of reimbursements and record management

The platform is very intuitive. I have not had any issue since I started using Remote. All my questions are answered quickly.

Nothing. Remote working has changed my life to its best version and Remote is part of it.

Thanks to Remote I can work for companies around the world from Spain.

Remote have a great and smooth experience in helping with documentation and local regulations, making it easy for users to employ people remotely . Their support team is excellent in providing online guidance and helping users navigate the administrative process of remote employment, making them feel secure and well taken care of .

The support is online and not direct telephone hotline. The expense report sytem might be improved.

Remote.com helps businesses hire global talent with competitive benefits packages. They conduct research on benefits trends and expectations in different markets. They support remote work and provide a complete onboarding experience.

No one could have imagined before that an American company can hire an Indian Accountant, without being commuted to the USA. Well ! 'Remote' made that possible.

There is hardly anything that I don't like about Remote. Although Remote can work on smoothing the onboarding a bit more. I love it though overall. Its amazing.

I was hoping I could work in a European country and Remote.com made that possible for me to get employment in an esteemed company. I love the payroll policy of remote.

The Support team are extremely helpful at Remote, they are fast to respond and always follow up. Also, the onboarding process at Remote is quick and efficient which makes hiring a new employee or contractor to your business very easy.

So far, I haven't come across anything in particular that I have disliked about Remote. However, we have noticed that Remote don't operate in a lot of countries, e.g UAE. This is the only downside if you're looking to hire a contractor or employee in a country that Remote doesn't work in.

Currently, we are not experiencing any business problems with Remote so there is nothing that Remote are solving. However, the Support team have always been on hand and helpful when there has been an issue so I believe they would be proactive and quick to solve which would be beneficial.

The support offered by Remote is great. They answer quickly to all kind of questions.

So far I don't have anything negative about Remote

I had worked as a consultant for an American company for 9 years, so I was not a Mexican employee, when I joined the company I currently work for, I was hired as a full time employee with Mexican benefits, I was not really aware of all these benefits and Remote has been helping me in answering all questions that I have, payroll, taxes, benefits, etc.

The onboarding to the system is quick and straight forward. I like how all important documentation is stored within the system. Their support is out of this world - there is always someone on hand who is very knowledgable and responds within minute. I have yet to be left waiting hours on a response.

None come to mind at the minute. Keep up the great work :)

I am able to work with any company around the world remotely. It is hassle free

The Remote team is responsive, knowledgeable, and goes over and above on every request/inquiry.

Honestly, I love everything about my experience with Remote.

My company is global and we have employees in countries all over the world. Remote allows for that diversification of hiring.

Remote allows me to expense business purchases at the click of a button which is extremely helpful!

Nothing! I really enjoy the remote platform!

Remote helps me work remotely for a company I wouldn't have been able to otherwise!

Its extremely easy to onboard a large group of people

Infact, it is nothing. It is the ideal platform for a small startup like us

Its primarily to onboard contract employees and their payroll across multiple countries

Remote is my EOR (I am employed via a UK company). Christopher D. specifically at Remote has been immensely helpful with resolving some of my very specific support questions and help tickets.

Sometimes I feel it's redundant when I have a personal account but also a business account (admin account) on the employer side, so I'm logging back in and out.

Employing people outside of the UK (in the USA, particularly).

The UI is amazing. A lot of my day to day needs are self serviceable and this is amazing as the tools to get an employment verification letter, a tax form or PTO etc, is all available at my finger tips.

not having a @remote.com email. I had an issue with my bank where they were wondering why does my employer of record says remote.com but I cant send them an email from this domain but have completely different email address. I wish the employment verification letter said I am hired jointly by Remote and my company or whatever to clarify this,

Remote was able to hire me in Canada for a start up based in the US so that I can continue living and working in Canada and remote simplified the process for the company to pay me

I like all the exceptional help the onboarding manager provided me. I want to acknowledge Louisa-Dene's magnificent work! Thanks to her, it was effortless to solve all issues on the onboarding stage:) Other: - Super convenient UI - Helpful support that always available to chat - Good documentation on the benefits, payslips, etc.

Nothing I dislike at the moment. Haven't worked a lot with Remote

I'm able to work for the US company from the Europe

The Remote dashboard, the clear information available and fast support. The fact that I can be fully employed in Spain while keeping my current position with my company in Ireland.

From an employee perspective, I have not experienced anything negative.

I am an employee, don't see an option above to choose this.