Salesforce Platform Reviews: 4.5/5 — Highly Rated

It enhance customer service experience and easy to handle customer data.

Some time governor limits are challenging.

Easy to handle data

It is beneficial to us analysts to understand and make any changes for correction.

Need to switch from salesforce lighting to classic view.

It is beneficial in correcting some details, and also very helpful in checking all details that need to filed up

Its easy to use this platform for maintaining lead records, call activity and make a new task for lead and reminder notifications helps to complete task added for any lead. Searching any lead by phone or mail or name is the best feature.

Its a great platform but reminder notifications only came on this software if we can add it to calender its better for lead management. Everytime need to confirm from authenticator is need to improve.

Helping in lead management. Maintain their records and make activity add task for call back and prior notification of scheduled time is good.

User interface helps us to nevigate easily and help to learn tool quickly. Reports generation and extractrion process is easy and efficient. Improves productivity handling live customers.

Sometimes when it lags due to too much traffic and load it creates frustration as we deal with live contacts. Overall it is smooth and easy but it should improve more towards easy toorubleshooti ng

Good for business and management so it helps to do production efficiently and also helps to manage the quality of the data and work. it ios helping us to regulate the overall performance and experience too.

It has a very user friendly interface and can be accessible from anywhere. it provides low code and powerfull automation tools like flows.

while doing custom automation governor limits are big problem.

it helps to store and access customer data easily at anytime as it is totally a cloud based system. its powerfull automation helps to increase productivity.

The content level. The capacity of data is huge and very impresive. It's user friendly and can be learnt easily with no time. Easy to search data and everything is available in singlt tool. Very good categorization and well managed. Report pulling is very easy. Tab feature is good

Sometimes it takes to load some reports and lacks sometimes.

With easy to use it provides data in very less time. As everythinf is available in single tool we human effort is very less. For a beginer easy tpo learn so that person can be productive asap.

Easy to customize and user-friendly for individuals with limited IT experience, and responsive to internal needs. Highly scalable, capable of adapting to the optimal system as the company grows.

While adding additional Salesforce product licenses can be very convenient, it can also be cost-prohibitive for small companies to continue expanding with the Platform alone due to high construction costs

The ability to use shared data within the company and share the same information from various locations allows for greater flexibility in the way employees work.

With the most functionality, integrations and best practices outnumbering others in the space, it's no surprise that SF consistently is ranked #1.

Nothing at all! Trailhead is a great free resource to direct team members who need training or additional support/how to help.

Salesforce is the single source of truth for all customer and revenue opportunities, including tracking communications against accounts. If it's not in Salesforce, it cannot exist.

This platfrom has been a part of our CRM Journey the wide Integration like AWS tool Tableu etc for the analytics and way more to go Infact the Data holding capacity is great and has been atleast Smooth in most cases.

Some UI changes can be made in the upcoming versions and THe Dev and Admins can surley get more flex while working on the Dev and Admon part on intgegration of the platfrom.

We have a Large scale DB and Multiple Interaction SFDC does Help us maange all the logs and tranction with the Cx B2B B2C etc to keep all handy whenever required.

Salesforce help compant to save time and automation

sometime created duplicate data or records

Dashboards visually showcase data, easy to manage customer data and leads and also sales reports

Availablity of interactions and transcript with live monitering and response to customer.

Not friendly interface when it comes to cheking images takes time to load also auto correct and shortforms command are not up to the mark

Salesforce Platform is helpling lot of companies to get in touch with there customer to provide a much more easy and efficient results for the stakeholders.

Salesforce is one of the best software for intraction with customers. Also, in case of reports it helps us to fetch any data which we are required. Salesforce help us in many ways.

We have'nt found anything wrong with the software which it can't be done.

Salesforce platform is solving our problems in many ways such as fetching the reports making the data, it helps our agents in knowledge base which help them to gain knowledge for the process.

What I like about SF is that it has the ability to be integrated to other platforms we uses in prospecting and account management. It gives us real-time reports.

If there's only one thing I don't like about it is the documents being saved doesn't stay there very too long for further account history review or maybe it just depends on what type of user is trying to access it.

One of the challenges who works in sales is how you will use your data in prospecting and sale forecasting and this is how Saleforce comes into play where in being integrated with other tools we use in communicating to our clients and prospects, gives us the ability to know what opportunties to be prioritized, what needs our attention and gives us the ability to know how much more effort we need to do in order to reach our goal.

provides a super ecosystem of tools and services for managing our accounts, pipleline and forecast, customer data.

More support/resources so we can get better value out of the several services available. Dont think we are using at 100%

provides a super ecosystem of tools and services for managing our accounts, pipleline and forecast, customer data.

I want to share some amazing words about salesforce. 1) Salesforce im using past one year onwards it is very clean and clear data providing. 2) very user friendly website and it is very powerful tool i never seen before.

The only thing i dislike about salesforce platform is normally it will take so much time to login on every day. it is showing after 2-3 min wait or relogin. salesforce is need to improve this drawback.

As of my knowledge disorganised customer data : salesforce helps bussinesses centralize and organize customer data, making it easier to track interactions, preferences, and purchase histories.

Salesforce allows you to track your sales pipeline. It's so much helpful for the sales team. Now with salesGPT, you have easy way for the follow ups, sending reports and writing emails.

sometimes you have to do alot of customization.

Salesforce is a great tool especially for the sales persons, it helps me a lot in my work. Its very easy to understand and it easily integrates with outllook. Also, you can build your custom report pipelines.

It is a set of tools for Managing Customer Data, sales processes, Marketing Campafgins and support in one platform and also It Offers high degree customization through declarative tools like Flows.

It is very expensive for start up's and mid-level MNC's as it is User Subscription pricing Model and it has imposed data storage limits for different types of data.

Managing different kind of tools like managing customer data, processing sales order and running campaigns, it is easy to integrate without code using flows we can send data to differet platforms.

Salesforce is the most proficient and easy to use CRM on the market with the best intergrations.

Everyone uses salesforce differently, I would say it's not a negative thing, but it's always interesting and there's always something new each company/role uses within SFDC.

CRM -Salesforce solves the sales pipeline for me, knowing exactly how and when I've contacted them plus where they are in the cycle.

Salesforce provides user comprehensive tool to manage user data, automate process and customize data.

Without training a user can't use this. For better understanding users have to understand Salesforce little deep.

It minimizes app uses.

Customization and Flexibility, Scalability, Integration Capabilities, AppExchange, User-Friendly Interface, Mobile Accessibility, Analytics and Reporting, Automation and Workflow, Security

Not much till now only a few i observed i.e. cost, complexity, dependency on third party integration etc.

CRM and sales pipeline management

The ease of using it's functionality on the interface. As cloud platform, I found it more user friendly than other three major platforms. I have full trust in terms of data security.

It is more complex for new users to use and understand its functionalities. Response times are quite delayed and update version comes rarely. Found it more difficult to integrate with other platforms.

I have started using Salesforce as a cloud platform in last one year, it is pocket friendly in comparision to other cloud tools in the market, plus it is much better in performance and security.

Saleforce provide us the lot of features that are quick to implement even a person with a minimal knowledge of coding can also use. In addition to it the interfaces is easy to use.

Sometimes due to time latency it made the system slow, the team need to work on the response time of the software apart from this sometimes I tackle some bug related issues.

Saleforce platform provide me the quick solution for my software testing, I don't need to develop any specific tool for my work, It's just drag and drop and easy to use interface.

It is based on cloud technology and easy to learn. Most efficient platform. Velocity makes it much more easy to develop along with this copado makes the development easy.

we need to upgrade the certificate after every 3 months, if not it gets expired. Debugging is not that easy some effort is to put fro complex debugging. The inbuilt workbench and import wizard have some limitations.

Saleforce provides imroved provisions and data centralization in address variety of issues in sales and customer administration. It streamlines testing and quality assurance through its integrated tools and makes it easy to track defects, test cases missing. This speed up the testing process.

Its best in using its interface . When it comes to increase the profit of a product salesforce platform is the best platform.When it comes for data security i can trust it. makes good bond between client and stakeholders.

When it comes for data storage it has a limited capacity and only experience people can use it easily . First comers will not be able to handle it properly unless a gudiance is given.

the best thin about this is it makes a good hold with the client and when it comes for the security wwe can trust it blindly and its interface is very easy to use

It provides good resource management and crm management.

Can offer better collaboration, it would be more helpful

It id offering customer relationship management for me

The best thing about this is it is easy to integrade with different tools. Event the data stored in it do not get compromised. I can esily tranfer the data to anywhere.

When it comes to continuous use it gets stuck for a while and some time the services also get down. The customer support service take time to solve the ticket.So here it lacks on the interface side.

many people can collaborate at one common place. performance wise it is good in comparison with other products in the market .Its usage on mobile and computer is easy. On differe OS we can use it easily.

The broad integration ability with third-party platforms and tools.

We're very pleased with this CRM, no complaints.

The CRM, which is the core funcionality around managing customer relationships. It has helped us centralize the customer information, and also customer interactions, and back-end activities related to customer assistance.

In our company salesforce is integrated with SAP to capture customer data. salesforce is really handy, easy to operate and very friendly interface

salesforce search was not very great....

Salesforce is solving our problem to create groups of customers whose call to be made on a particular day. Its really helpful.

It is easy to use. User friendly. The tracking and monitoring of daily activities within each account is the most valuable aspect.

There is nothing to dislike. Everything is good and user-friendly.

I had issues with the cloud migration and Salesforce platform helped a lot in cloud migration. It is time saving and I am more productive than before. Also businesses performance has increased.

I can log my tickets easily and I can mentain a proper records of my work.Even my team productivity became 3 times after using this platform. Its a good interface between stakeholders and users.

Its update comes very late and sometimes i feel configuration issues when i operate on a new system . It take atleat 6 months to have a hold on it.;Its iterface sometimes confuses dur to too many options available on it.

It is solving me in completing the complex tasks as I dont have to keep a record now as it allows me to store a history of long period. Its interface is easy to use and even a forst timer watching person can understand it. Many people can work at same task using this platform. It units the team.