SAP Concur Reviews: 4.0/5 — Solid Choice

Nothing, my company switched to Concur and it's horrible. I don't know why they switched.

It's really burdensome to enter receipts and create a report. Lets say I have a single receipt and want to expense it I: 1. Email the receipt to receipts@concur.com (or upload on web), ok. 2. Wait a while since it seems to take forever to get processed (I usually don't even bother until the next day). Even on-site uploads sometimes don't show up for several minutes. 3. Click "Create New Report" which is unintuitive since there's a whole thing about "Available Expenses" and coming from Expensify I would think I need to put in expenses and then create a report from expenses, but no. 4. Enter a report name, date, comment, and project. There's no guidance on name so we have a company policy we just have to remember (Expensify automated it). In Project there's a red mark to mean it's mandatory, but it's never clear what is expected. Sometimes I can type and get a dropdown of choices, and sometimes it doesn't show choices. 5. Ignore the thing about Requests. I'm not sure what this is for, but it appears on the first page that you would associate something with the report as "Requests." I've never used this section. 6. Click Next, even though Requests is empty. 7. Now I get a confusing screen with a list of expenses, a big button that says "New Expense" that literally does nothing when you click on it at this point (it does later on), and a button for Quick Expenses which sounds nice until you find out it's a horrible and not-quick way to enter expenses. 8. There's a "New Expense" section where you choose an expense type. That's the first step. 9. Now you enter other details which I think changes based on type, but you can also change the type here. Of course it would be nice to see the receipt so you can click "Available receipts" to see a grid of receipts and zoom in on one. 10. Now enter details from the receipt. Some things will give you a list to choose from, but it's delayed, so if you type too fast and the list doesn't show up, it won't tell you anything is wrong initially. 11. Now you see your receipt and you entered your details, so you'd think you click the nice big save button, right? Nope. Even though you seem to have selected a receipt, it's not actually attached. You need to click Attach Receipt and then you get a pop-up with another grid of receipts (same grid you already see on the right) and choose the receipt. 12. Now you can save and add more. 13. At end you submit the report. 14. Now you get a warning about needing to attach receipts. Oh, did I forget a receipt? 15. Go back and verify that the expenses actually do have receipts attached. They do. 16. Click submit again. 17. Get receipt error again. 18. Ok, now I see there's a "Receipt Status" field for "Receipt" or "No receipt". What is that for? If I attach a receipt Concur should know I attached a receipt. Why do I have to tell it I attached a receipt?? 19. Click submit again. 20. Still get receipt warning. 21. Check with HR. 22. Find out that the receipt error always comes up no matter what. Great. 23. Go write bad review 'cause Concur deserves one every time you fill out another expense report.

Tracks expenses. I guess it works for managers. Is horrible for end users.

Robust integration with our business credit cards. Concur is truly the gold standard for both basic and advanced features. Also liked the integration with our travel agent--enabled our staff to use the online booking feature and pick their own flights while still complying with company travel policies.

Very poor customer care. High company turnover meant that we couldn't even complete the implementation process without being passed from one newbie to the next. After implementation, Concur customer service was still very difficult to work with.

Concur was our first foray into a digital solution for expense reporting. We definitely saved staff time, money and aggravation with this system.

Nothing. It was very confusing. Would not recommend.

Very confusing to figure out how to get travel paid for.

No benefits. Must be better software out there.

Mobile receipt scanning application is the best atteibute to avoid losing receipts.

Needing business purpose for all expenses. Travel booking.

Daily expense submissions. Booking travel. Minimal benefits realized. Doesn't recognize travel expense as such when booked through concur

That it stores all my preferred member IDs

Difficult to navigate to entering expense reports

None.

I like that you can take a screen shot of your receipt and have it upload into the system.

It is too complicated. I mean I have spent an entire work day submitting items have them clear and sent back to me with errors

not a fan of this expense system.

Having the option of multiple categories for my expenses.

The calculations are wildly unclear, and don't allow for grouping of expenses or consideration that expenses occur over multiple days (for example: a conference hotel stay including food on the same bill that applies to the per diem must be accounted for separately)

Documenting business travel expenses. This includes business-related expenses such as transportation, communication, and other non-standard expenses.

The idea of streamline expense reporting.

Got passed around to 7-10 different integration "experts". Never able to get the any benefit as the link to quickbooks was never completed. Cancelled the service in October, and continued to be billed for 4 more months. Now I am forced to either pay or fight it. So I just figured I would let the world know. They don't care about their customers getting set up. The folks that where in charge of the setup our account where very hard to communicated with and didn't follow up on anything. It been a while since I dealt with an organization that cares so little about its customers.

No benefits realized.

Getting my expenses reimbursed. The only thing I like about it is that you get your expenses back, but you have to go through the arduous process of inputting it.

The interface makes no sense and makes inputting expense information next to impossible.

Getting reimbursed.

The software for the most part was easy to use.

The service, the unkept promises from our sales rep, the lack of response from company. The lack of integrity. The company was in the middle of transition after they were purchased and our account seemed to get lost in the shuffle.

No longer using this product. Have moved to Certify.

Mobile expense approval form on the app. Ability to upload pictures into expense reports is easy.

When you need to talk to a travel counselor the queue to talk to someone is horrendous. As I type this, I am going on 35 minutes of listening to the same elevator music and the occasional message ALL COUNSELORS ARE ASSISTING OTHER CUSTOMERS. i wonder how much my company pays for this service.

Mobile app is pretty good. Makes it easy to get things done while on the road.

There's nothing I really like about this product. It's interface is so-so.

I genuinely dislike this product. I am fed up with something that forces me to change my password so frequently its ridiculous, and also takes ages to send a refreshed password login. Using this product is a frustrating experience and frankly, if I had my way, I wouldn't be.

I am trying to log my expenses

Once you are able to figure out the correct way to submit an expense report, the workflow for approval seems to work well.

Figuring out the correct way to submit an expense report is not intuitive. A good software product today should be more intuitive and user-friendly.

The business use is for submitting expense reports.

Closing it down - it is not an easy application to use at all

1) The throughput of data is very bad in performance 2) The need to connect physical receipts with each expense while it makes sense takes way too much time. 3) The screens are not intuitive at all - it's like someone who never uses the system designed the user layer 4) Occasionally a random error - not a very good design 5) Creating expense reports and getting everything working to Concur's liking can take upwards of a full day - not a very productive way to use my time 6) Generally speaking the UI is awful

None - this application basically lacks even rudimentary functionality

There is absolutely nothing about Concur I would recommend to anyone

Is there a way around having to “save” the expense multiple times and wait ………. and wait ………. and wait ………. fooooooooooooor Concuuuuuuuuuuuuurrrrrrrrrrrrrrrrrrrr to save ……… my god, my great-grandmother moves quicker than the Concur save function? As I have to itemise most of A’s receipts (especially taxi receipts into service fee and taxi bit, plus they’re not invoices mind you), I have to then go back into the headline entry after I’ve done my itemisation and re-save even though I saved each of the itemisations. And feel like I’m allocating every entry twice. On the topic of allocation. If I put to a GL code why does it then automatically want the job number box populated (brings up the job number box after you’ve selected the cost centre in the other GL boxes). And again, you have to wait until the system stops so you can click out of that bit because you don’t want a job allocation. Also have to enter in attendees twice for an entertainment expense - once in the itemisation line, and then again in the ‘headline’ entry. Why? And then you have to save it again to register and god help you if the attendees in the itemisation line and the headline entry don’t match. I thought I had all of this down pat but it seems to have changed slightly lately and with the volume I’m doing I’ve really noticed it (estimate a good 2 x 8 hour days this week already on Manager A, B, C, D, E and F expenses/travel reconciliation).

None - did anyone get real life people to test the system?

The automatic credit card transaction download, and the app photo options are great, and the reason I looked into Concur.

I signed up for the demo, but there is very little support on getting started. The support links on the website were broken, and when I called the 1-800 number, I was told because I Breaze customer I had a different support line. That line, however, was also broken. On my next call I learned that Breaze support no longer accepts incoming calls, and instead returns voicemails. The interface is difficult to navigate without support, and the support is extremely poor. I never got past the free trial.

I am trying to provide an easy way for my employees to scan and save receipts for their expenses, but Concur has not helped me realize any of these benefits.

Seriously, nothing. I think they give fake promises. All is easy but once we signed the contract our team spent hours to be trained each week. To do a report with an excel file, some discipline and method save you time and money. T

Training last weeks, made by Asian not trained people. Our team spent our to try to use a system.

No benefits.

Nothing. Its not intuitve to set up use and manage.

Tutorial is poor./nonexistent. For instance, no one told me I had to have my Bank information in the system BEFORE I create my expense report. Now I have to completly rebuild a 2 week expense report. Entering Hotel Expenses and Itemizing is terrible. Your product and marketing people all need to be fired and start over with a new set of people who know how to design something that's easy to use...EXPENSIFY!!!" and easy to set up...I'm disgusted and i hope you read these comments

You've taken me away from doing my job and now I've become an expense manager. Ridiculous.

Very little. The app and ability to photo receipts sounds good, but it isn't - it's slow and badly designed. I presume the finance department benefit from this system, but I cannot see any benefit for the user.

Almost everything. 1. It has tripled the amount of time it takes to submit a claim. 2. The interface, is complex, un-intuitive and slow. 3. It has a ridiculous, unnecessary level of categorisation.

For me it has created problems. Even the ability to photo receipts and save them straight from your phone does not work as well as it should.

Not much. Very complex, and hard to use. I'm sure accounting departments love it, but as a user, it is torture to me.

Classic over-think in this application, IMO. "Gee, if we can ask for more data, let's do it ! Somebody might want that !" So many requirements to submit a basic expense report (how many sub-allocations, and how much manually input detail does one have to do to get to the point where you can actually submit the report? OMG!) You have to go through three drop down menus just to pull up an old expense report, and even that isn't intuitive or obvious. Home screen is more complex than the flight deck/panel of a fighter jet.

No comment

Works fine for expense reports, honestly the worst part of my job is the travel limitations imposed making bookings on Concur

Violation for everything, hotels actually often cost more, it randomly switches car rentals offsite from airport locations, insane flight choices to be "compliant"

None for me --I will now ask future employers what system they used

Easy to use interface. It's simply to plug in the information needed.

Concur's administration systematically rejects expense reports for reasons like the date not being on the receipt, even when it is in plain sight. They treat money owed people as an interest-free loan and wait weeks only to deny requests so they don't have to pay out. Sketchiest experience of my life.

Making the process of expense reimbursement as painful as possible.

The ONLY useful element is the ability to link receipts with expenses

Concur engaged in a bait and switch approach, from the beginning, with sales and implementation team members making promises about what the platform would be able to do and then, once the trial had ended, indicating that to do what was originally promised, the cost to the company would be, ultimately FIVE times what was originally quoted. DO NOT TRUST THIS COMPANY

We were attempting to solve reconciliation and receipt submission issues. NO BENEFITS - this platform and Concur has been a nightmare, with customer service during the trial period being unresponsive and useless and literally every call (and there have been many) with Concur representatives resulting in them saying "Oh, that will be $x more."

There is nothing about this site that is good. A total scam site that hides cheaper flights. Very hard to use. Recently they even made it more difficult by remove an all day search to just a minimum of six hours.

You have to go on other sites, find the cheaper flights then go back in and adjust the time so that you can find the flights. However, half the time the cheaper or non-stop flights are hidden.

Not provided