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ShipBob Reviews: 3.7/5 — Good for the Price
ShipBob is a full‑stack fulfillment platform combining third‑party logistics (3PL) services and proprietary fulfillment software. It provides order and inventory management, distributed warehousing, shipping/carrier selection and rate optimization, returns processing, branded packaging and kitting, reporting and forecasting, developer APIs and a proprietary WMS. ShipBob operates a global network of fulfillment centers and offers ShipBob Plus for enterprise customers and brands needing custom SLAs.
| Company | ShipBob, Inc. |
|---|---|
| Year founded | 2014 |
| Company size | 501-1000 employees |
| Headquarters | Chicago, Illinois, USA (120 N Racine Ave, Suite 100, Chicago, IL 60607) |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos |
| Languages | English |
ShipBob Pros and Cons
- Proprietary WMS and strong developer API with sandbox environment.
- Distributed inventory network enabling 2‑day express shipping across continental U.S.
- Broad integrations with ecommerce platforms, marketplaces, ERPs and subscription tools.
- Supports returns management and branded/custom packaging.
- Expert-led onboarding and multiple support channels; dedicated success managers for larger clients.
- No publicly published fixed price tiers for fulfillment; pricing is quote-based which complicates forecasting.
- Storage, receiving and fulfillment fees are composed of multiple line items and can accumulate.
- Lot/serial/batch tracking support not clearly documented publicly and may require confirmation for regulated/traceability use cases.
- Some user feedback indicates occasional inconsistencies in support quality at scale.
Compare ShipBob with other popular tools in the same category.
ShipBob is easy to use with an advanced portal that makes shipping and receiving easy. Due to this, products are checked in fast and as soon as they arrive. In addition, ShipBob has great analytics that help with inventory planning! ShipBob also has a wonderful onboarding team that will help you along the way! We had a wonderful implementation specialist named Ankit Gupta, who is essentially a ShipBob Guru with very fast response times to any issues or questions you may have. With Ankit helping us through the integration as well as teaching us the ins and outs, I feel more comfortable and confident using ShipBob as our 3PL. Written by - Clea Murphy, Head of Supply at Nutra Holdings.
I don't think it is necessary when doing an external transfer to Amazon to have the original order split multiple times and request the client to go into each individual split to add FBA box labels. It is a very tedious task to do and can take a long time to complete. It would be easier to add the box labels to the master shipment plan versus every single split.
Faster and more diverse shipping options and more advanced fBA workflows allow us to immediately ship out orders.
Easy to use and custome service will respond in time manner.
Sometimes some order missing but they will help.
Fast and easy.
Fulfillment cost, speed, communication, support team, onboarding team
USPS speeds are slow if you are shipping coast to coast. They do have a large fulfillment network to reduces the ship times.
It allows us as a very small business to not invest in a traditional warehouse space and labor.
ShipBob's platform is very easy to learn and get used to, combined with clear explanations it was a great experience to start working and continue working with ShipBob! Ankit Gupta, who helped me implement ShipBob into my business, was a great person to work with and would highly recommend his work to anyone looking to start working with ShipBob.
There were no negative parts of my experience with ShipBob. Great guidance!
Storing goods and automation of orders through Shopify, which makes having a business that ships goods very simple.
Responsiveness and ability to execute our fulfillment needs at scale.
Integration can be a little bit buggy resulting in confusing data, metrics and back end. Real world fulfillment however is not affected.
Shipbob is enabling the business to expand to different geographies quickly and seamlessly while ensuring that our standards are met.
Since the day I reached out to Shipbob they have been super responsive and helpful. The onboarding process has been so smooth. I first started working with Stephanie Fejzuloski, she answered all my initial questions and helped me set up the account, she was very patient with us. After we set up the account, I was assigned to Neal Rodgers and it has been about a month since I started working with him. He trained me on the system and every day helped me resolve any issues I had. Neal has been a great person to work with he is patient, responsive and knows the system well!
NO issues or dislikes! System can be a bit slow at times but nothing else
they have helped me store inventory, ship product out and manage inventory.
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My relationship manager, Sarthak, has been very helpful and supportive of setting up the business.
There have been a few small errors on inventory, and we work through them.
All aspects of the inventory management
We switched to shipbob, because we were having a lot of issues and a lot of returns from our last fulfillment company. As the head of ecomm, shipbob has changed my life! Clients no longer are looking for packages, because they get timely updates. I can see exactly what phase each order is in of delivery. The sending order process is so easy and they practically do the work for you. Bailey who has taken care of our account has been prompt with response and hands-on with teaching us how to run everything. We are just getting started with shipbob, but I hope to be with them for a long time!
I have so few complaints so far with shipbob. I guess my only concern would be checking in packages a little faster if possible and processing them to ship out? That being said we switched from a closer warehouse so I don't see it as a big issue at all! Also they just checked in my last shipment next day, so its already gotten faster!
They are making sure our clients know where their packages are, they are getting everything out maximum 24 hours after its ordered, they are making it so easy to ship products to their warehouse with the provided paperwork! They always let us know if there is an issue and an order is on hold and exactly why!
This is the first time our brand has worked with a 3PL, and the folks at ShipBob have been fantastic. From helping us get everything setup (including plenty of handholding) to just being plain friendly and energetic, everyone we have worked with at ShipBob has been great. Bailey has been keeping a close eye on our progress and is a joy to work with. We highly recommend ShipBob to any company looking to diversify from Amazon FBA, or who is in the process of setting up their online store on Shopify.
So far there have been no problems working with ShipBob.
ShipBob is helping our company to fulfill online orders and track sales trends (among other things) so we will know the best direction to put our efforts. They have really helped simplify the process for us.