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SurveyMonkey Reviews: 4.4/5 — Solid Choice
SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | Email/Help Desk, Knowledge Base |
| Training | Documentation |
| Languages | English |
I can create surveys from scratch. They off professional questions through customized templates.
There is really nothing to dislike about SurveyMonkey. It's self-explanatory.
When I get stuck, SurveyMonkey put together common issues to help resolve the issue.
The best thing about SurveyMonkey is that it supports audios and videos. And you can track live results as well. The data analytic tools is user friendly. You can make effective business decisions accurately.
There is nothing that I don't like about SurveyMonkey.
Creating surveys is really criticial to our business. Creating surveys on SurveyMonkey is extremely easy as you you don't need to understand the logic as it does everything for you in the background.
The ease it provides to create the survey with different available options and easy to publish the surveys is awesome just on a click of button.
The UI can be made more customer attracting with more attractive visual representation of the different surveys.
Easy to create surveys and ease to collect the outcome once the survey is completed to be published
It's very customizable and versatile. They also have great API integrations and amazing customer service!
Not much! If I had to say something, I would say maybe sometimes the documents that are uploaded to the questions are corrupt and could not be downloaded. That's usually annoying because we would have to reach out to the survey taker/applicant.
Collecting application and survey responses in a systematic way! I also love how we can download the responses into a spreadsheet so responses can easily be filtered and analyzed.
Easy to navigate, Not too long. A pleasure to do
Nothing! It is fabulous to use. I highly recommend
It is solving gathering everyone's opinions
It's so incredibly easy to create a variety of questions to meet different survey requirements that appeal to different users.
I dislike that it's not integrated into Microsoft Teams, since that's the application my organization collaborates with constantly.
Survey Monkey made it easy for me to gather feedback after several large trainings I facilitated, and it made it easy for me to improve my processes based on this feedback.
The ability to organize donations quickly and efficiently.
Maybe be able to add my own pic as a background?
PTSA donations
Easy to use great way to gain insight get opinions
I do not dislike anything about survey monkey
Making it easy to send and receive survey information to gain insight and opinions
Easy to use. Often used this in school for events to get everyone's opinion on a topic.
The website is sometimes glitchy and has a lot of ads.
Easy to get multiple opinions in one place.
This software is easy to use and to set up for your team, you can get excellent feedback using this software and the elements it provides within it. I would highly recommend using this should you have any surveys to be done.
There could be so much more done with this software if feels like they should be offering more than what it is. I would recommend that they get innovative and come up with something unique to their business.
Getting anonymous feedback from your team or your customer base for that matter. Most people don't like to offer up the truth when it comes to their feedback where survey monkey helps get you around that.
It's pretty nice too to provide/conduct survey
Notting as of now as it is just survey portal
Taking survey
Suevey Monkey offers the ability to collect information in a flexible way that can be extrapolated into useable feedback.
Would like to ability to close all of the web-collectors on a single survey in one short action rather than a step by step procedure.
Survey Monkey allows for the collection of data in an anonymous and user friendly way, I use the platform to collect student and staff feedback.
Survey Monkey makes it so easy to get information from employees. Each time I use it I get the results I need.
I pretty much like everything so I can't really say I dislike anything.
Getting information that we may ordinarily have to use a focus group for. We have been able to shift our culture as a result of employees proving open, honest feedback.
Survey Monkey allows the colleague to answer anonymously. Survey monkey is quick and convenient
Sometimes answers are not always straight forward yes or no, or likely or unlikely. I think it should have an area for you to elaborate with a NA but explain why you chose that particular answer.
Employee engagement is sometimes low when a team member sends out a survey. But if we are allowed to use a survey monkey, people will tend to answer honestly without identifying.
we are using this for survey of user feedback. users are happy with this link
link is quite fast but sometimes it is very slow maybe it was a internet issue
we are using this as form building as well. that is quite good
Super easy-to-use tool that allows you to create surveys online within minutes based on your requirements.
Can't think of anything in particular based on my experience.
Helps me create forms and online surveys to understand customer preferences and pain points.
It's a survey program that lets you create surveys using graphs from its user interface and provides you with the required data as a report
Comparing the interface to other survey applications, it is a little more complicated. It will be difficult for you to prepare a survey if you don't know enough.
With AI, you can build surveys quickly. You can construct high-quality surveys with attractive designs. Lastly, you can gather survey data across several platforms.
Flexibility of integratiing it with any modern helpdesk system be it Kayako or Zendesk.
Nothing, it is just amazing and powerful tool.
Gathering customer feedback on support cases.
Ease of getting the suggestions in the form of survey data. Features which allow us to get feedback accurately.
I didn't faced any challenges as of now.
Getting the customer or overall feedback of any product which will be beneficial to improvise the product.
It's ease of use and straight to the questionnaire upon posting.
No real issues or concerns that are not to like.
Helps to implement certain features or workarounds to help our department as a whole.
I really like using Survey Monkey! The user-friendly interface makes survey creation a breeze, and I appreciate the platform's versatility in offering various question types and templates that perfectly suit my survey needs. The real-time reporting and data export features have been a game-changer for me, allowing in-depth analysis with ease.It is also free to use upto some extent and provides an array of usage!
Well, it does have a subscription package to unlock its full potential. Me being in college, I don't have a lot of money to buy the use of a survey form that I'll be using for my college projects and conduct data analysis.
I don't have a business. It really helped me to gain user insights on college projects and helped me to view analytics in a very user friendly dashboard
SurveyMonkey is an easy to use program to create fun, informative, intellectual, and entertaining surveys for people to enjoy.
There isn't anything I dislike about SurveyMonkey.
SurveyMonkey helps me create more surveys that are easy to do and understand.
The analytic abilities are amazing. The data and charts that can be pulled made the report out so much easier.
I did not find anything that I did not like.
Collection of survey data and analysis of results
It is a great tool for designing surveys, the bedt part is the anility to program the type of the questions and how to move from one question to the bext one if there is a need to skip one.
I dont think there is anything thst I dislike. I wish it had better packges for small or bigger offices.
It helps us designing our surveys and sharing with the respondents. It is a great online tool.
The ability to gather information as a whole easily and effectively while review answers of multiple users
It is actually getting better with time. The only thing I dislike is access to some of the paid features.
I use it to gather information or data as a whole to generate numbers opinions that’s is not my own.
quick and easy to follow, very intuitive so you can create surveys very quickly I used it for internal employee surveys
everything was good, nothing to complain about
I was able to quickly gather data from employees and making sure anonymity rule is followed
Survey monkey is a great tool for any general suveys and feebacks and also for any customer & market research feedbacks. It is a single platform to organise surveys and polls. Able to provide report from multiple surveys in a simple way but it has a effective dashboard. It provides an ability to create different dashboard for the moderators on things like, online meetings, training, reasearch works to seek feedback. Customization is easy and can create dashboard very quickly. It has extensive reporting capabilities and possibilities to custom dashboards features.
Customization in creating fonts and fratures on exams are limited.
Creating a custom dashboards to seek feedback or surveys for different things
Easy and well organised to use and to take the required survey from the team
Bit more options like adding the required details to be available
It's helps in solving in taking the options from the individuals and can collaborate many people's results at a time and need to go and ask the openion with individuals
Survey Monkey is one of the best tools that helps to launch survey online. It helps in the surveys of specific markets we are looking for, customer feedback or employee feedback, and a fast poll, among others.I love the way that customised survey I can implement based on the target of my audience. It has many automated functions that improves the results. It has in-depth analysis.
There is nothing to dislike in fact it has many options and that helps you to get your decision quick. The prices are a bit high.
Survey Monkey helps me to analyse my survey links. Its feature such as Real-time analysis, filter and cross tabling, validations help me to get me a proper direction of the surveys. It really has higher completion rate. The results are really reliable that help to promote my business as I analyse it deeply through perfect surveys. I realise the market and I can alter my business models accordingly.Custom reporting and also Consolidated account management helps me a lot.
I like how you can make your own surveys or you can use some of the templets that they have provided and you can tewak the templet to your needs.
When doing a few surveys I found the results a bit confusing to read at times.
We were able to get surveys out to many employees with just a simple link.