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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
SurveyMonkey Media
SurveyMonkey - SurveyMonkey Homepage
SurveyMonkey Screenshots
SurveyMonkey Homepage
SurveyMonkey Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 23, 2025
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Mar 20, 2019
 Source
Overall Rating:
5.0
Jared W. avatar
Jared W.
Health Commissioner
Share
"Accessible and Easy to Use"
What do you like best about SurveyMonkey?

Surveymonkey is very easy to use, with an intuitive layout, easy to understand instructions, and excellent features, even in the free version! I general get by with the free version unless a larger project requires more features, and then it is easy and affordable to upgrade my account for the time needed on that project.

What do you dislike about SurveyMonkey?

Honestly, only the name of the software. Sometimes it is hard to build a professional survey on a platform called survey monkey. Though for a price you can get a different link name as an option.

What problems is SurveyMonkey solving and how is that benefiting you?

Community surveys, customer satisfaction surveys, and other projects. Any time we need to collect survey data, this is our tool.

Small Business (50 or fewer emp.)
Mar 20, 2019
 Source
Overall Rating:
5.0
CC
Courtney C.
Courtney
Share
"Using Survey Monkey"
What do you like best about SurveyMonkey?

I LOVE survey monkey in order to get anonymous responses from others.

What do you dislike about SurveyMonkey?

There is nothing that I dislike about Survey Monkey. It is so easy to use.

What problems is SurveyMonkey solving and how is that benefiting you?

We are getting more responses from people regarding products and services. It is also an easy way to incorporate anonymous pole for anything you need.

Enterprise (> 1000 emp.)
Mar 19, 2019
 Source
Overall Rating:
5.0
LA
Lauren Marie A.
Pharm
Share
"Use this all the time"
What do you like best about SurveyMonkey?

Walgreens uses this all the time and it is the most efficient easiest way to get quick answers from many employees from all over

What do you dislike about SurveyMonkey?

Sometimes it takes a while to load but its fixable

What problems is SurveyMonkey solving and how is that benefiting you?

How to figure out pharmacy work load information who is available for shifts employee engagement surveys etc

Mid Market (51-1000 emp.)
Mar 19, 2019
 Source
Overall Rating:
5.0
Annie T. avatar
Annie T.
Human Resources Manager
Share
"Great resources for gaining employee feedback"
What do you like best about SurveyMonkey?

I love how simple the software is and how easily I can customize t to exactly what we need.

What do you dislike about SurveyMonkey?

Honestly, nothing . The system is great and we use it quite a bit to solicit feedback from our employees.

What problems is SurveyMonkey solving and how is that benefiting you?

We are able to gain real and fast feedback from our employees. This allows us to act on that feedback and get an immediate ROI.

Small Business (50 or fewer emp.)
Mar 19, 2019
 Source
Overall Rating:
5.0
Hailey S. avatar
Hailey S.
Student Employee
Share
"Survey Monkey Works"
What do you like best about SurveyMonkey?

I like that SurveyMonkey is very easy to use and has such a simple design that it's not overwhelming to look at or understand.

What do you dislike about SurveyMonkey?

I haven't found anything that I don't like about SurveyMonkey.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to get an opinion back from each of the students that I oversee as an EDGE mentor at my university. It's easy to create a couple of questions that my students can answer to help me improve hours I help them in the future.

Mid Market (51-1000 emp.)
Mar 19, 2019
 Source
Overall Rating:
5.0
IF
Isacc F.
Csr
Share
"Pretty great"
What do you like best about SurveyMonkey?

The user interface is quick and slick, always love getting these work surveys.

What do you dislike about SurveyMonkey?

Not really much to dislike, to be honest.

What problems is SurveyMonkey solving and how is that benefiting you?

The ability to gather opinions from all workers at once and compare.

Enterprise (> 1000 emp.)
Mar 18, 2019
 Source
Overall Rating:
5.0
HR
Hayden R.
Missions Director
Share
"Love the Data"
What do you like best about SurveyMonkey?

The surveys are easy to build and many people are already used to using it.

What do you dislike about SurveyMonkey?

This is really easy to use and I do not dislike anything

What problems is SurveyMonkey solving and how is that benefiting you?

It allows us to connect with the community that we are servicing

Small Business (50 or fewer emp.)
Mar 18, 2019
 Source
Overall Rating:
5.0
Miss Kara S. C. avatar
Miss Kara S. C.
Business Assistance Associate
Share
"Ksc93"
What do you like best about SurveyMonkey?

I like how I can obtain feedback back from mu targeted audience for free via survey monkey.

What do you dislike about SurveyMonkey?

I dont dislike anything abouy Survey Monkey. It’s both useful and effective.

What problems is SurveyMonkey solving and how is that benefiting you?

Im obtaining feedback in regards to millenials and economics in the Los Angeles area

Mid Market (51-1000 emp.)
Mar 18, 2019
 Source
Overall Rating:
5.0
Antonio P. avatar
Antonio P.
Coordinador De Ventas Y Marketing
Share
"Great platform for market analysis through the study of samples."
What do you like best about SurveyMonkey?

Software that favors the obtaining of satisfactory results in the strategic planning of projects, allowing to create accounts that allow to know excatitud the opinion of a group of people with respect to a specific point, one of its characteristics is that it uses as a channel to send the networks social which ensures good results and greater reach, has predesigned templates and responses which streamlines even more its process, ideal tool for the study of the market in the area of ​​marketing and sales with fast and uncomplicated results, does not require download only a simple register at low cost, this being another point in your favor, your panel is simple, which ensures a comfortable displacement.

What do you dislike about SurveyMonkey?

Is an excellent ally for the marketing area favors the obtaining of good results in the planning of projects or simply to know some opinion in the provision of the service works perfect without complications can be accessed through the email gmail, linkedin or facebook.

What problems is SurveyMonkey solving and how is that benefiting you?

Allows to know in less time and without loss of time the opinion of a specific issue favoring the strategies in the sales area is an excellent ally what has allowed us to position ourselves in the market through sample study parameters, thanks to its integration with the networks Social media increases the volume of results in a satisfactory manner through the reach that social platforms have, saving paper expenses, formality to information.

Mid Market (51-1000 emp.)
Mar 18, 2019
 Source
Overall Rating:
5.0
KF
Kristen F.
Pr Coordinator
Share
"Survey Monkey is easy to use!"
What do you like best about SurveyMonkey?

The ease of use of the software was the best!

What do you dislike about SurveyMonkey?

I was charged for a month and was not notified that I had my subscription turned on.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to send out survey's to my entire team and compile answers in an efficient way.

Small Business (50 or fewer emp.)
Mar 17, 2019
 Source
Overall Rating:
5.0
Katie M. avatar
Katie M.
Marketing Assistant
Share
"survey monkey"
What do you like best about SurveyMonkey?

The simplicity of it is what does the trick. I’ve used survey monkey for school and in work when asking for feedback from customers.

What do you dislike about SurveyMonkey?

There isn’t really anything I dislike. I think it is very straightforward.

What problems is SurveyMonkey solving and how is that benefiting you?

Customer feedback, improvement

Mid Market (51-1000 emp.)
Mar 16, 2019
 Source
Overall Rating:
5.0
AW
Ashley W.
3rd Grade Teacher
Share
"So Easy, My Students Make Them"
What do you like best about SurveyMonkey?

This is an easy, breezy way to make surveys. If you haven’t made one before, it’ll walk you through. I’ve made silly surveys for my students and even had them create one. It is an easy way to get students more comfortable with technology.

What do you dislike about SurveyMonkey?

I don’t like that it asks about other surveys once you complete one. I couldn’t tell you how many times my students take a random survey and are off task just because the site asks them to.

What problems is SurveyMonkey solving and how is that benefiting you?

This is an easy way for formal assessment for my students, but it seems fun to them. Additionally, they can tell me their opinions on what we’ve done in class.

Mid Market (51-1000 emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
LC
Lori C.
Donor Relations Assistant
Share
"No Monkeyin' Around - this software works great!"
What do you like best about SurveyMonkey?

Easy to use, simple, user-friendly, gets the job done.

What do you dislike about SurveyMonkey?

A bit restrictive as to color/image templates.

What problems is SurveyMonkey solving and how is that benefiting you?

Rather than snail mail major donors a printed survey, we created a survey in SurveyMonkey and emailed it to our donors who have email addresses. This streamlined the process, made it quicker and more efficient and saved time and money.

Enterprise (> 1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
MS
Michael S.
It Specialist
Share
"Survey Monkey"
What do you like best about SurveyMonkey?

I like that Survey Monkey allows me to create easy surveys to get data back from the poll takers.

What do you dislike about SurveyMonkey?

I don’t dislike anything about Survey Monkey, it is a very useful and beneficial tool.

What problems is SurveyMonkey solving and how is that benefiting you?

I have made surveys for people to take about my company. A benefit is that the surveys are easy to create.

Enterprise (> 1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
Ashley C. avatar
Ashley C.
Financial Service Specialist
Share
"Great Survey Site"
What do you like best about SurveyMonkey?

I like best that the surveys on here never take too long. The companies get the results fast and they even recommend other surveys you could take depending on your preferences.

What do you dislike about SurveyMonkey?

I don’t think there’s anything that you could change about this site that would make it any better.

What problems is SurveyMonkey solving and how is that benefiting you?

I like the fact that if you’re screening a large audience you can choose to either stay anonymous, or not. Also, like I’ve said before I love the fact that the companies receive the results almost immediately.

Mid Market (51-1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
MR
Michael R.
Student Finance Counselor
Share
"Review of SurveyMonkey"
What do you like best about SurveyMonkey?

I like how recognizable the brand is, I feel comfortable submitting my opinions to a brand that I trust.

What do you dislike about SurveyMonkey?

The only thing I dislike is when the surveyor asks repetitive questions, but this is not SurveyMonkey's fault - although I assume there could be an attempt to filter that.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey allows my University to accurately and quickly get the temperature of various topics around the campus.

Mid Market (51-1000 emp.)
Mar 14, 2019
 Source
Overall Rating:
5.0
CM
Charlotte M.
Teachere
Share
"Great Survey App for Any Usage"
What do you like best about SurveyMonkey?

Clean interface, easy to use, customizable, and unique. We use it often in our school district, staff-to-staff, staff-to-student, and occasionally student-to-student. It allows users to get creative and make unique surveys on any topic.

What do you dislike about SurveyMonkey?

There is nothing I dislike at this time. So far it has served its purpose and been easy to use.

What problems is SurveyMonkey solving and how is that benefiting you?

Using SurveyMonkey has increased staff participation in surveys due to the ability to complete surveys anonymously when the administration makes them anonymous. This makes staff feel comfortable in answering questions honestly.

Small Business (50 or fewer emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
Colleen O. avatar
Colleen O.
Management Trainee
Share
"Survey Monkey is the best!"
What do you like best about SurveyMonkey?

Survey Monkey makes it easy to implement decision tree surveys.

What do you dislike about SurveyMonkey?

It could have better design features for the survey background.

What problems is SurveyMonkey solving and how is that benefiting you?

Online surveys - the storage capabilities are awesome.

Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
TD
Taryn D.
Teacher
Share
"Teacher"
What do you like best about SurveyMonkey?

We use this service mainly for professional development at the school. I especially like the templated surveys they already have, like "K-12 teacher feedback survey" among others.

What do you dislike about SurveyMonkey?

Sometimes it can be a bit difficult to access whereas Google Forms is a lot easier because most people have a Gmail account.

What problems is SurveyMonkey solving and how is that benefiting you?

It has helped in professional development settings as a teacher to give feedback about what is going on in the school and how satisfied the teachers are with the things that they have.

Mid Market (51-1000 emp.)
Mar 13, 2019
 Source
Overall Rating:
5.0
JF
Jeremiah F.
Senior Customer Care Engineer
Share
"Survey Monkey provides a Fun and Care Free Way to Take Surveys"
What do you like best about SurveyMonkey?

The ease of use. You simply click the link in your email, navigate to the survey page (no need to login), finish the survey, and you're done in a matter of minutes (or seconds for the short ones).

What do you dislike about SurveyMonkey?

There are ways to get around the 1 survey per 1 person, but I'd like to think most users aren't going to waste time doing that.

What problems is SurveyMonkey solving and how is that benefiting you?

We often use this after company events to get feedback/concerns on how it went, how we can improve. We've also used it for Parties to judge outfits and to answer questions about the Company as a whole.

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