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Tidio Reviews & Product Details
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations across websites, email, Facebook Messenger, and Instagram. Its intuitive chatbot builder allows users to automate responses and lead generation without any coding. With features like visitor tracking, customizable chat widgets, and CRM integrations, Tidio is a powerful tool for improving customer experience and increasing sales conversion rates.
• Live Chat: Provides immediate, real-time communication with website visitors through a lightweight widget. 
• Lyro AI Agent: An AI-powered conversational agent capable of handling up to 64% of common customer inquiries, allowing your team to focus on more complex tasks. 
• Flows: A visual automation builder that enables the creation of rule-based chatbots to automate customer interactions and responses.
• Help Desk: A ticketing system that organizes customer inquiries, integrates with various communication channels, and supports efficient issue resolution. 
• Multichannel Integration: Supports integration with platforms like Facebook Messenger, Instagram, WhatsApp, and email, consolidating all communications into a single interface. 
• Analytics Dashboard: Offers insights into customer interactions and team performance, aiding in data-driven decision-making.
• Customization and Multilingual Support: Allows for widget customization to align with brand identity and supports multiple languages to cater to a diverse customer base. 
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| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, Live Online, Videos, Webinars |
| Languages | Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Slovene, Spanish, Swedish, Turkish |
Compare Tidio with other popular tools in the same category.
The best feature of Tidio is the way to build chatbots along with all special features it offers. Targeting customers with the right information, in the right time on the right page has never been easier.
Pricing.. For a very small business the chatbot is quite costly. Fairly i have to say, that most competitors are equal. The Windows App sometimes crashes on Windows 10.
We offer services for our customers in which a lot of questions do appear. Even if we answer those questions on our Webpage. Not every Visitor wants to read everything on our website. With the Chatbot we are able to point on specific FAQs and get in Touch with our Customers. Offering a Callback Service and a discount has a valuable effect on our CRO.
Ease of setup and feature full. Easy installation and has a FREE option
There isn't much we don't like yet, most of the features are inline with what we need and more.
Live Chat client on our website for our customer.
UI and UX. I like the transparency of their panel. Enjoy the simplicity and independence that Tidio gives me to organize my service.
I would love to have an option to design my own chat page URL.
I can guide my customers on how to find answers without having them browse my whole page for way too long.
I like it because it offers a lot of benefits as well as innovative things
The free version offers too few things that any business would need in the beginning
People comunication
It makes it easy to integrate the chatbot functions I need and gives me real-time info about my website vistors
It can be a bit pricey especially for stores that are just starting up and its free plan is very limited, but otherwise it is great!
It collects newsletter subscribers without me having to do a thing and gives me the option to provide real-time support to my customers
Usually in the past we had issues with the lack of features on this platform, but after a year they managed to make so many progresses that now is a breeze to use. Integration is easy a flawless, connection is always stable and downtime never happens. Phone notifications are always on point too. But privileges for operators is what got me.
Not having a chat between operators INSIDE the customer's chat, that would be helpfull to have so Senior agents can guide Junior agents on field and solving queries
Tidio is taking care of the customer service on our website. We are a customer centric company, we rely on prividing the most optimal customer service possible and having a tool like Tidio at your disposal is of great help to achieve such a feat
I love how quick and efficient your company made my website to be. I like the integrations and then how easy it is to chat someone.
I was struggling to connect my Mailchimp account, but your support team helped me through it
Generating of leads
I believe every front-end developer can embed tidio within 10 minutes. The UI design is quite impressive, you can also change the color, welcome words, logo and many others. In addition, the customer support is quite friendly. You can always get help from them within minutes.
Currently, not really. I have not tried their robot quite much yet. But it will be better if I can update the "customer supporting logo" to be smaller from tidio rather than CSS by myself.
Customer Supporting! There are many similar platforms but I think tidio provides the best price among them. Tidio provides modern chatting UI by minutes, which makes the "contact us" job easily.
the templates add a nice feel to the initial setup. makes it easier to automate the whole process faster.
nothing at the moment. all pros so far, which i expect to stat that way.
i think it is able to convert leads faster.
Tidio user interface is one of the most satisfying characteristics it has. The ability features look promising to use, especially its chatbot and live chat.
Till now I haven't had many problems with maneuvering the chatbot, there could be improvements by adding different icons to present the chatbot. Its live chat could have different designs to adjust them to any place on the page.
It's a great way to interact in real-time with fellow clients, we haven't yet implemented it completely but we hope it will be a great feature to resolve issues.