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Acquire.io vs Freshdesk Contact Center Comparison

Acquire.io vs Freshdesk Contact Center Comparison

Acquire.io
Freshdesk Contact Center

At a Glance

4.2

Live Chat Software

Starting at $500

per month

4.1

Help Desk Software

Starting at $0

Per Month

Overview

Acquire.io

Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are p…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

Self service

$500

per month

Integrated solution

$2000

per month

Free Trial Available

Pricing Available

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Acquire.io Pros

There is not sufficient information

Acquire.io Cons

There is not sufficient information

Freshdesk Contact Center Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

Freshdesk Contact Center Cons

  • Some key features like AI are only available on the most expensive plan.

Screenshots

Acquire.io

Freshdesk Contact Center

Videos

Acquire.io

Acquire – The Leading Conversational Customer Experience Platform

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

Top Alternatives

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Appy Pie

4.7

Starting at $16

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Agile CRM

4.0

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Gold-Vision

5.0

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Appy Pie

4.7

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Deployment

Cloud, SaaS, Web-Based

Mobile Android

Mobile iPhone

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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