Acquire.io vs Freshdesk Contact Center
Take a look at how
Acquire.io
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Acquire.io
scores
4.3
out of 5 from
43
reviews, while
Freshdesk Contact Center
has been rated
4.2
out of 5 from
133
reviews.
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Methodology
Acquire.io
4.3
( 43 )
Freshdesk Contact Center
4.2
( 133 )
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5.0
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At a Glance
Overview
Acquire.io is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels ar... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Self service
$500.00
/ month
Integrated solution
$2000.00
/ month
Integrated solution
$2000.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
55.81%
Mid Market
39.53%
Enterprise
4.65%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
21
- AskSpot
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Meet
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Nimble
- Pipedrive
- Shopify
- Slack
- Stripe
- Telegram
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Total integrations:
10
- AskSpot
- BigCommerce
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Meet
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Nimble
- Pipedrive
- Shopify
- Slack
- Stripe
- Telegram
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Acquire
- Located in San Francisco, CA, United States
- Founded in 2017
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
