Agile CRM vs Helpdesk

Take a look at how Agile CRM and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Agile CRM scores 4.1 out of 5 from 344 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
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Agile CRM CRM Software logo

Agile CRM

4.1

( 344 )

Helpdesk Help Desk Software logo

Helpdesk

4.6

( 30 )

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At a Glance
Agile CRM CRM Software logo
Agile CRM
Starting at:
$8.99/month
Helpdesk Help Desk Software logo
Helpdesk
Pricing not provided by vendor
Overview
Agile CRM CRM Software logo
Agile CRM
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Agile CRM
View 5 images
Agile CRM Screenshots
Agile CRM screenshot 1
Agile CRM screenshot 2
Agile CRM screenshot 3
Agile CRM screenshot 4
Agile CRM screenshot 5
Helpdesk Help Desk Software logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
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Pricing
Agile CRM CRM Software logo
Agile CRM
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
See all pricing
Helpdesk Help Desk Software logo
Helpdesk
No pricing information available
Pros and Cons
Agile CRM CRM Software logo
Agile CRM
Pros
  • Free plan for up to 10 users
  • Cloud-based environment for quick scaling
  • Multi-cloud chat windows
  • Workflow automation and easy data entry
  • Extensive customer support
Cons
  • Only available in English
  • Not suitable for on-premises deployment
Helpdesk Help Desk Software logo
Helpdesk
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Agile CRM CRM Software logo
Agile CRM
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Helpdesk Help Desk Software logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
Agile CRM CRM Software logo
Agile CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Help Desk Software logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Agile CRM CRM Software logo
Agile CRM
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpdesk Help Desk Software logo
Helpdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Agile CRM CRM Software logo
Agile CRM
  • Documentation
Helpdesk Help Desk Software logo
Helpdesk
  • Documentation
Integrations
Agile CRM CRM Software logo
Agile CRM
Total integrations: 16
  • AWeber
  • Agile CRM
  • Amazon SES
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickDesk
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • FullContact
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help Scout
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • LiveHelpNow
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Exchange
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Smith.ai Live Website Chat
  • Streak
  • SupportBee
  • SysAid
  • Tidio
  • Trustpilot
  • Typeform
  • UserVoice
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • n8n
Helpdesk Help Desk Software logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Amazon SES
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickDesk
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • FullContact
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help Scout
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • LiveHelpNow
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Exchange
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Smith.ai Live Website Chat
  • Streak
  • SupportBee
  • SysAid
  • Tidio
  • Trustpilot
  • Typeform
  • UserVoice
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • n8n
Top Alternatives
Agile CRM CRM Software logo
Agile CRM
See all alternatives
Helpdesk Help Desk Software logo
Helpdesk
See all alternatives