Aircall vs Salesforce Service Cloud
Take a look at how
Aircall
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Aircall
scores
4.4
out of 5 from
948
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Methodology
Salesforce Service Cloud
4.3
( 3,641 )
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5.0
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At a Glance
Overview
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$30.00
/ month
Professional
$70.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
54.54%
Mid Market
41.24%
Enterprise
4.22%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
14
- CloudTalk
- Copper
- CoreMedia Experience Platform
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Microsoft Teams
- Nintex Process Platform
- PartnerStack
- Quickbase
- Reputation Studio By 1440
- Ring Central
- Rippling
- Salesforce Platform
- Shopify
- SysTools IMAP Migration Tool
- Zendesk Chat
- Zendesk Support Suite
Total integrations:
7
- CloudTalk
- Copper
- CoreMedia Experience Platform
- Grammarly
- HubSpot
- HubSpot CMS Hub
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Microsoft Teams
- Nintex Process Platform
- PartnerStack
- Quickbase
- Reputation Studio By 1440
- Ring Central
- Rippling
- Salesforce Platform
- Shopify
- SysTools IMAP Migration Tool
- Zendesk Chat
- Zendesk Support Suite
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By Aircall
- Located in New York, NY, United States
- Founded in 2014
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
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