Bigin by Zoho CRM vs Zendesk Sell
Take a look at how
Bigin by Zoho CRM
and
Zendesk Sell
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Bigin by Zoho CRM
scores
4.5
out of 5 from
286
reviews, while
Zendesk Sell
has been rated
4.2
out of 5 from
482
reviews.
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Methodology
Bigin by Zoho CRM
4.5
( 286 )
Zendesk Sell
4.2
( 482 )
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At a Glance
Overview
Bigin is well known for being a pipeline-centric CRM built and priced specifically to fit the needs of small businesses. Instead of spreadsheets, it allows small businesses to get started with a CRM easily and swiftly. It’s easy to use, can easily be implemented with no learning curve, and is eas... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Free - single user
$0.00
per seat / month
Express
$9.00
per seat / month
Premier
$15.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
Reviewer's Segments
Small Business
86.01%
Mid Market
11.19%
Enterprise
2.8%
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
12
- Dropbox Business
- Gmail
- Google Calendar
- Google Workspace
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Rippling
- Slack
- Zapier
- Zendesk Chat
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Meeting
- Zoom
Total integrations:
9
- Dropbox Business
- Gmail
- Google Calendar
- Google Workspace
- HubSpot Marketing Hub
- Intuit Mailchimp
- Microsoft Teams
- Rippling
- Slack
- Zapier
- Zendesk Chat
- Zoho Analytics
- Zoho Books
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Flow
- Zoho Forms
- Zoho Meeting
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software, Sales Engagement Software, and Outbound Call Tracking Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
