Chatfuel vs Freshchat

Take a look at how Chatfuel and Freshchat stack up against each other across pricing, features, and support using feedback from real users like yourself. Chatfuel scores 4.5 out of 5 from 44 reviews, while Freshchat has been rated 4.5 out of 5 from 306 reviews.
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Chatfuel Logo

Chatfuel

4.5
(44)
Freshchat Logo

Freshchat

4.5
(306)
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At a Glance
Chatfuel Logo
Chatfuel
Starting at:
$14.99/month
Freshchat Logo
Freshchat
Starting at:
$15.00/month
Overview
Chatfuel Logo
Chatfuel
Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatfuel
View 5 images
Chatfuel Screenshots
Chatfuel screenshot 1
Chatfuel screenshot 2
Chatfuel screenshot 3
Chatfuel screenshot 4
Chatfuel screenshot 5
Freshchat Logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
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Pricing
Chatfuel Logo
Chatfuel
Free trial available
Free plan available
Billing type Recurring Subscription
Trial
$0.00
/ month
Entrepreneur
$14.99
/ month
Startup
$24.99
/ month
Small Business
$59.99
/ month
See all pricing
Freshchat Logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Reviewer's Segments
Chatfuel Logo
Chatfuel
Small Business
84.09%
Mid Market
13.64%
Enterprise
2.27%
Freshchat Logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Deployment
Chatfuel Logo
Chatfuel
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshchat Logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Chatfuel Logo
Chatfuel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshchat Logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Chatfuel Logo
Chatfuel
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshchat Logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Chatfuel Logo
Chatfuel
Total integrations: 19
  • Airtable
  • Calendly
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Helpdesk
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Pinecone
  • Shopify
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Typeform
  • WooCommerce
  • Zapier
  • Zendesk
  • Zowie
Freshchat Logo
Freshchat
Total integrations: 9
  • Airtable
  • Calendly
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Helpdesk
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Pinecone
  • Shopify
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Typeform
  • WooCommerce
  • Zapier
  • Zendesk
  • Zowie
Top Alternatives
Chatfuel Logo
Chatfuel
See all alternatives
Freshchat Logo
Freshchat
See all alternatives
Company Details
Chatfuel Logo
Chatfuel
  • By Chatfuel
  • Located in San Francisco, California, United States
  • Founded in 2015
Freshchat Logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010