Drift vs Freshdesk Contact Center
Take a look at how
Drift
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Drift
scores
4.4
out of 5 from
1081
reviews, while
Freshdesk Contact Center
has been rated
4.2
out of 5 from
133
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Freshdesk Contact Center
4.2
( 133 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is an AI-powered platform that runs your business while you sleep. Describe what you want to se...
Learn more about Crevio
At a Glance
Overview
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Enterprise
Contact Us
Advanced
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
18
- AskSpot
- BigCommerce
- BrightTALK
- Clearbit
- Close
- Contento
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder (formerly Zyro)
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Nimble
- ON24
- Shopify
- Sitecore Experience Manager
- Softr
- WP Engine
- WooCommerce
- Zapier
- ZoomInfo Chat
- noCRM.io
Total integrations:
10
- AskSpot
- BigCommerce
- BrightTALK
- Clearbit
- Close
- Contento
- Freshdesk
- Freshsales
- Freshservice
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder (formerly Zyro)
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Microsoft 365
- Nimble
- ON24
- Shopify
- Sitecore Experience Manager
- Softr
- WP Engine
- WooCommerce
- Zapier
- ZoomInfo Chat
- noCRM.io
Top Alternatives
Categories
Common categories include: Conversational Support Software.
Company Details
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
