What is the difference between Drift and Freshsales?

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widge.... Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, incl....

Which is better, Drift or Freshsales?

Based on user reviews, Freshsales has the highest rating at 4.5/5 from 1104 reviews. The best choice depends on your specific needs — compare features, pricing, and integrations above.

Freshsales offers a free plan. Check the pricing comparison above for details on what's included.

Drift vs Freshsales

Take a look at how Drift and Freshsales stack up against each other across pricing, features, and support using feedback from real users like yourself. Drift scores 4.4 out of 5 from 1081 reviews, while Freshsales has been rated 4.5 out of 5 from 1104 reviews.

Advertising disclosure: Findstack offers objective, editorially independent comparisons to help you find the best software. Some links on this page are affiliate links — we may earn a commission when you visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings, rankings, or reviews. Disclosure policy | Methodology

Drift

4.4

( 1,081 )

Learn more

Freshsales

4.5

( 1,104 )

Visit website

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At a Glance

Drift

Starting at:

$2500.00/month

4.4

( 1,081 )

Conversational Marketing Software

Freshsales

Starting at:

$15.00/month

4.5

( 1,104 )

CRM Software

Overview

Drift

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams... Learn more

Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more

Capabilities

AI Enabled
API Available
Open Source
CLI Available

Images

View 5 images

Freshsales

Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, thei... Learn more

Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more

Capabilities

AI Enabled
API Available
Open Source
CLI Available

Images

View 5 images

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Pricing

Drift

Free trial available

Free plan available

Billing type Recurring Subscription

Premium

$2500.00

/ month

Enterprise

Advanced

See all pricing

Freshsales

Free trial available

Free plan available

Billing type Recurring Subscription

Free

$0.00

/ month

Growth

$15.00

/ month

Pro

$39.00

/ month

Enterprise

$69.00

/ month

See all pricing

Pros and Cons

Drift

Pros

Not enough data available.

Cons

Not enough data available.

Freshsales

Pros

Intelligent predictive and real-time insights for CRM programs
AI-powered contact scoring and lead management
Extensive selection of powerful integrations
Access to the complex Freshworks ecosystem available
360-degree sales platform to access full customer information

Cons

Billing is managed per user, which means it can add up for bigger teams
Some businesses will need higher packages for more contacts

Reviewer's Segments

Drift

Small Business

29.88%

Mid Market

50.97%

Enterprise

19.15%

Freshsales

Small Business

67.84%

Mid Market

26.9%

Enterprise

5.25%

Deployment

Drift

Cloud based
Desktop based
Mobile based
On-premise

Freshsales

Cloud based
Desktop based
Mobile based
On-premise

Support

Drift

24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Freshsales

24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training

Drift

Documentation

Freshsales

Documentation

Integrations

Drift

Total integrations: 18

Asana
Bookyourdata
BrightTALK
Calendar
Clearbit
Close
CloudTalk
Contento
DocuSign
Freshchat
Freshdesk
Freshdesk Contact Center
Gmail
Google Analytics 360 Formerly Google Analytics Premium
Google Calendar
Hostinger Website Builder (formerly Zyro)
HubSpot Marketing Hub
Incrowd Interview
Insightly CRM
Intuit Mailchimp
Involve.Me
KrispCall
Lyne.ai
Mailmodo
Microsoft 365
ON24
Overloop
PandaDoc
Papermark
PartnerStack
Pinecone
Reply
Shopify
Sitecore Experience Manager
Smith.ai Live Website Chat
Softr
Storylane
SurveySparrow
WP Engine
Zapier
ZoomInfo Chat

Freshsales

Total integrations: 26

Asana
Bookyourdata
BrightTALK
Calendar
Clearbit
Close
CloudTalk
Contento
DocuSign
Freshchat
Freshdesk
Freshdesk Contact Center
Gmail
Google Analytics 360 Formerly Google Analytics Premium
Google Calendar
Hostinger Website Builder (formerly Zyro)
HubSpot Marketing Hub
Incrowd Interview
Insightly CRM
Intuit Mailchimp
Involve.Me
KrispCall
Lyne.ai
Mailmodo
Microsoft 365
ON24
Overloop
PandaDoc
Papermark
PartnerStack
Pinecone
Reply
Shopify
Sitecore Experience Manager
Smith.ai Live Website Chat
Softr
Storylane
SurveySparrow
WP Engine
Zapier
ZoomInfo Chat

Top Alternatives

Drift

Freshsales

See all alternatives