Freshchat vs Chatfuel

Take a look at how Freshchat and Chatfuel stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while Chatfuel has been rated 4.5 out of 5 from 44 reviews.
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Freshchat logo

Freshchat

4.5
(306)
Chatfuel logo

Chatfuel

4.5
(44)
At a Glance
Freshchat logo
Freshchat
Starting at:
$15.00/month
Chatfuel logo
Chatfuel
Starting at:
$14.99/month
Overview
Freshchat logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Chatfuel logo
Chatfuel
Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatfuel
View 5 images
Chatfuel Screenshots
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Pricing
Freshchat logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Chatfuel logo
Chatfuel
Free trial available
Free plan available
Billing type Recurring Subscription
Trial
$0.00
/ month
Entrepreneur
$14.99
/ month
Startup
$24.99
/ month
Small Business
$59.99
/ month
See all pricing
Reviewer's Segments
Freshchat logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Chatfuel logo
Chatfuel
Small Business
84.09%
Mid Market
13.64%
Enterprise
2.27%
Deployment
Freshchat logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatfuel logo
Chatfuel
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatfuel logo
Chatfuel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshchat logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatfuel logo
Chatfuel
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshchat logo
Freshchat
Total integrations: 7
  • Airtable
  • Calendly
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Shopify
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • WooCommerce
  • Zapier
  • Zendesk
  • Zowie
Chatfuel logo
Chatfuel
Total integrations: 15
  • Airtable
  • Calendly
  • Freshdesk
  • Freshsales
  • Google Analytics
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • ManyChat
  • Meta for Business
  • Shopify
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • WooCommerce
  • Zapier
  • Zendesk
  • Zowie
Top Alternatives
Freshchat logo
Freshchat
See all alternatives
Chatfuel logo
Chatfuel
See all alternatives
Company Details
Freshchat logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Chatfuel logo
Chatfuel
  • By Chatfuel
  • Located in San Francisco, California, United States
  • Founded in 2015