Freshdesk Contact Center vs Drift

Take a look at how Freshdesk Contact Center and Drift stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Drift has been rated 4.4 out of 5 from 1081 reviews.
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Freshdesk Contact Center Logo

Freshdesk Contact Center

4.1
(133)
Drift Logo

Drift

4.4
(1,081)
At a Glance
Freshdesk Contact Center Logo
Freshdesk Contact Center
Starting at:
$15.00/month
Drift Logo
Drift
Starting at:
$2500.00/month
Overview
Freshdesk Contact Center Logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Drift Logo
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Drift
View 5 images
Drift Screenshots
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Pricing
Freshdesk Contact Center Logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Drift Logo
Drift
Free trial available
Free plan available
Billing type Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
See all pricing
Pros and Cons
Freshdesk Contact Center Logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Drift Logo
Drift
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Freshdesk Contact Center Logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Drift Logo
Drift
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Drift Logo
Drift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Drift Logo
Drift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Drift Logo
Drift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshdesk Contact Center Logo
Freshdesk Contact Center
Total integrations: 9
  • BigCommerce
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Microsoft 365
  • Nimble
  • ON24
  • Shopify
  • Sitecore Experience Manager
  • Softr
  • WP Engine
  • WooCommerce
  • Zapier
  • ZoomInfo Chat
  • noCRM.io
Drift Logo
Drift
Total integrations: 18
  • BigCommerce
  • BrightTALK
  • Clearbit
  • Close
  • Contento
  • Freshdesk
  • Freshsales
  • Freshservice
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Hostinger Website Builder
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly CRM
  • Intuit Mailchimp
  • Microsoft 365
  • Nimble
  • ON24
  • Shopify
  • Sitecore Experience Manager
  • Softr
  • WP Engine
  • WooCommerce
  • Zapier
  • ZoomInfo Chat
  • noCRM.io
Top Alternatives
Freshdesk Contact Center Logo
Freshdesk Contact Center
See all alternatives
Drift Logo
Drift
See all alternatives
Company Details
Freshdesk Contact Center Logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Drift Logo
Drift
  • By Drift.com, Inc.
  • Located in Boston, MA, USA
  • Founded in 2015