Suggested products
Freshdesk Contact Center vs Drift Comparison
At a Glance
Help Desk Software
Conversational Marketing Software
Overview
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu… Learn more
Enterprise
Mid Market
Small Business
Drift
Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-… Learn more
Enterprise
Mid Market
Small Business
Pricing
FREE
$0
Per Month
Growth
$15
Per Month
Pro
$39
Per Month
Enterprise
$69
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Premium
$2,500
Per Month
Free Plan Available
Pricing Available
Pros & Cons
Freshdesk Contact Center Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Contact Center Cons
- Some key features like AI are only available on the most expensive plan.
Drift Pros
There is not sufficient information
Drift Cons
There is not sufficient information
Screenshots
Freshdesk Contact Center
Drift
Videos
Freshdesk Contact Center
Drift
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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