Freshdesk Contact Center vs Help Scout
Take a look at how Freshdesk Contact Center and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Total integrations:
12
- Agile CRM
- BigCommerce
- Close
- CloudTalk
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Workspace
- HubSpot CRM
- Intuit Mailchimp
- Nimble
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- SurveyMonkey
- Testimonial
- WooCommerce
- Zapier
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
