Freshdesk Contact Center vs Helpdesk
Take a look at how
Freshdesk Contact Center
and
Helpdesk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
Helpdesk
has been rated
4.6
out of 5 from
30
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
No pricing information available
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- AWeber
- Agile CRM
- Authorize.Net
- BigCommerce
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- WooCommerce
- Wufoo
- Zapier
- Zoho Desk
- noCRM.io
Total integrations:
58
- AWeber
- Agile CRM
- Authorize.Net
- BigCommerce
- Bill.com
- Birdeye
- Capsule CRM
- Chargify
- ClickUp
- Crazy Egg
- Delighted
- Doodle
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshsales
- Freshservice
- Front
- Google Forms
- Google Workspace
- Gorgias
- Heap
- HelloSign
- Hotjar
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Service Hub
- Inspectlet
- Instapage
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Power Automate
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Smartlook
- Streak
- SysAid
- Trustpilot
- Typeform
- VWO
- Vision Helpdesk
- Wave
- WooCommerce
- Wufoo
- Zapier
- Zoho Desk
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
