Freshdesk Contact Center vs Helpshift
Take a look at how Freshdesk Contact Center and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- AppsFlyer
- Asana
- BigCommerce
- Desk.com
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Nimble
- Playvox
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Total integrations:
28
- AppsFlyer
- Asana
- BigCommerce
- Desk.com
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Intuit Mailchimp
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Nimble
- Playvox
- Segment
- SendBird
- Shopify
- Slack
- SurveyMonkey
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software and Conversational Support Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
