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Freshdesk Contact Center vs Helpshift Comparison

Freshdesk Contact Center vs Helpshift Comparison
Freshdesk Contact Center
Helpshift

At a Glance

4.1

Help Desk Software

Starting at $0

Per Month

4.3

Live Chat Software

Starting at $0

Per Month

Overview

Freshdesk Contact Center

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features inclu…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Helpshift

Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improvi…  Learn more

Target Market

Enterprise

Mid Market

Small Business

Pricing

FREE

$0

Per Month

Growth

$15

Per Month

Pro

$39

Per Month

Enterprise

$69

Per Month

See Pricing Details

Free Plan Available

Free Trial Available

Pricing Available

Feedback +Plan

$0

Per Month

Starter Plan

$150

Per Month

Free Plan Available

Free Trial Available

Pricing Available

Pros & Cons

Freshdesk Contact Center Pros

There is not sufficient information

Freshdesk Contact Center Cons

There is not sufficient information

Helpshift Pros

There is not sufficient information

Helpshift Cons

There is not sufficient information

Screenshots

Freshdesk Contact Center

Helpshift

Videos

Freshdesk Contact Center

Welcome to Freshdesk | Best Customer Service Software

Top Alternatives

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Agile CRM

4.0

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GetResponse

4.2

Starting at $0

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Appy Pie

4.7

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Deployment

Cloud, SaaS, Web-Based

Cloud, SaaS, Web-Based

Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

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