Freshdesk Contact Center vs LiveChat
Take a look at how
Freshdesk Contact Center
and
LiveChat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshdesk Contact Center
scores
4.1
out of 5 from
133
reviews, while
LiveChat
has been rated
4.5
out of 5 from
747
reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- 1CRM
- Benchmark Email
- BigCommerce
- Clearbit
- Domain.com
- Dropbox Business
- Easywp
- Freshdesk
- Freshsales
- Freshservice
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Grasshopper
- HostGator Website Builder
- HubSpot CRM
- Inbenta Chatbots
- Intuit Mailchimp
- Jimdo
- Nimble
- Omnisend
- Pinecone
- Shift4Shop
- Site123
- Survicate
- TeamViewer
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- WooCommerce
- Zapier
- Zendesk CRM
- Zowie
- noCRM.io
Total integrations:
27
- 1CRM
- Benchmark Email
- BigCommerce
- Clearbit
- Domain.com
- Dropbox Business
- Easywp
- Freshdesk
- Freshsales
- Freshservice
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Grasshopper
- HostGator Website Builder
- HubSpot CRM
- Inbenta Chatbots
- Intuit Mailchimp
- Jimdo
- Nimble
- Omnisend
- Pinecone
- Shift4Shop
- Site123
- Survicate
- TeamViewer
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- WooCommerce
- Zapier
- Zendesk CRM
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By LiveChat Software S.A.
- Located in Wroclaw, Lower Silesian District, Poland
- Founded in 2002
