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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Drift is a cloud-based live chat, in-app messaging, and email management platform that consolidates critical features for sales and marketing teams. The platform offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Premium
$2500.00
/ month
Advanced
Contact Us
Enterprise
Contact Us
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
29.88%
Mid Market
50.97%
Enterprise
19.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
17
- Asana
- Clearbit
- Close
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Shopify
- Sitecore Experience Manager
- Softr
- SurveySparrow
- Zapier
Total integrations:
13
- Asana
- Clearbit
- Close
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Hostinger Website Builder
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Shopify
- Sitecore Experience Manager
- Softr
- SurveySparrow
- Zapier
Top Alternatives
Categories
Common categories include: AI Sales Assistant Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Drift.com, Inc.
- Located in Boston, MA, USA
- Founded in 2015
