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Methodology
Zendesk Chat
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At a Glance
Overview
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Aircall
- Better Stack
- Calendar
- Clearbit
- CloudTalk
- Dialpad Talk
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Helpdesk
- Intercom
- Intuit Mailchimp
- Jira
- Loom
- Microsoft 365
- Microsoft Excel
- Olark
- Pinecone
- Pipedrive
- Retool
- Site123
- Sitecore Experience Manager
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
17
- Aircall
- Better Stack
- Calendar
- Clearbit
- CloudTalk
- Dialpad Talk
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Helpdesk
- Intercom
- Intuit Mailchimp
- Jira
- Loom
- Microsoft 365
- Microsoft Excel
- Olark
- Pinecone
- Pipedrive
- Retool
- Site123
- Sitecore Experience Manager
- SysTools IMAP Migration Tool
- TeamViewer
- Testimonial
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Shared Inbox Software, Live Chat Software, Help Desk Software, Social Customer Service Software, and Conversational Support Software.
Company Details
- By Front App, Inc.
- Located in San Francisco, California, United States
- Founded in 2013
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
