Help.com vs HelpCrunch

Take a look at how Help.com and HelpCrunch stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while HelpCrunch has been rated 4.7 out of 5 from 204 reviews.
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Help.com Logo

Help.com

4.4

( 5 )

HelpCrunch Logo

HelpCrunch

4.7

( 204 )

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5.0

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At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 3 images
Help.com Screenshots
Help.com screenshot 1
Help.com screenshot 2
Help.com Homepage
Help.com Homepage
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
HelpCrunch screenshot 1
HelpCrunch screenshot 2
HelpCrunch screenshot 3
HelpCrunch screenshot 4
HelpCrunch screenshot 5
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Pricing
Help.com Logo
Help.com
No pricing information available
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
HelpCrunch Logo
HelpCrunch
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help.com Logo
Help.com
  • Documentation
HelpCrunch Logo
HelpCrunch
  • Documentation
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • Adobe Commerce (Magento Commerce)
  • BigCommerce
  • Drupal
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • Intercom
  • Joomla
  • Microsoft Teams
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Wix
  • Zapier
  • Zendesk
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • Adobe Commerce (Magento Commerce)
  • BigCommerce
  • Drupal
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • Intercom
  • Joomla
  • Microsoft Teams
  • Pipedrive
  • PrestaShop
  • Shopify
  • Slack
  • Squarespace
  • Stripe
  • Trello
  • Twilio
  • Wix
  • Zapier
  • Zendesk
Top Alternatives
Help.com Logo
Help.com
See all alternatives
HelpCrunch Logo
HelpCrunch
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
HelpCrunch Logo
HelpCrunch
  • By HelpCrunch
  • Located in San Francisco, CA, USA
  • Founded in 2016