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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- Free plan for up to 10 users
- Cloud-based environment for quick scaling
- Multi-cloud chat windows
- Workflow automation and easy data entry
- Extensive customer support
- Only available in English
- Not suitable for on-premises deployment
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Agile CRM
- Amazon SES
- Better Proposals
- ClickDesk
- Close
- CloudTalk
- FreshBooks
- FullContact
- Gmail
- Google Workspace
- Help Scout
- Helpdesk
- Intuit Mailchimp
- Kinsta
- KrispCall
- LiveHelpNow
- Microsoft Exchange
- OnePageCRM
- PartnerStack
- Pinecone
- Plivo
- Provide Support Live Chat
- Smith.ai Live Website Chat
- Stamped
- SupportBee
- SurveyMonkey
- Testimonial
- Tidio
- UserVoice
- Zonka Feedback
- Zowie
- n8n
Total integrations:
16
- Agile CRM
- Amazon SES
- Better Proposals
- ClickDesk
- Close
- CloudTalk
- FreshBooks
- FullContact
- Gmail
- Google Workspace
- Help Scout
- Helpdesk
- Intuit Mailchimp
- Kinsta
- KrispCall
- LiveHelpNow
- Microsoft Exchange
- OnePageCRM
- PartnerStack
- Pinecone
- Plivo
- Provide Support Live Chat
- Smith.ai Live Website Chat
- Stamped
- SupportBee
- SurveyMonkey
- Testimonial
- Tidio
- UserVoice
- Zonka Feedback
- Zowie
- n8n
Top Alternatives
Categories
Common categories include: Help Desk Software and Live Chat Software.
Company Details
- By Agile CRM
- Located in Plano, Texas, United States
- Founded in 2013
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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