Helpdesk vs Agile CRM

Take a look at how Helpdesk and Agile CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpdesk scores 4.6 out of 5 from 30 reviews, while Agile CRM has been rated 4.1 out of 5 from 344 reviews.
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Helpdesk Logo

Helpdesk

4.6
(30)
Agile CRM Logo

Agile CRM

4.1
(344)
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At a Glance
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Agile CRM Logo
Agile CRM
Starting at:
$8.99/month
Overview
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
Agile CRM Logo
Agile CRM
Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delive... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Agile CRM
View 5 images
Agile CRM Screenshots
Agile CRM screenshot 1
Agile CRM screenshot 2
Agile CRM screenshot 3
Agile CRM screenshot 4
Agile CRM screenshot 5
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Pricing
Helpdesk Logo
Helpdesk
No pricing information available
Agile CRM Logo
Agile CRM
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Starter
$8.99
/ month
Starter
$8.99
/ month
Regular
$29.99
/ month
Enterprise
$47.99
/ month
See all pricing
Pros and Cons
Helpdesk Logo
Helpdesk
Pros

Not enough data available.

Cons

Not enough data available.

Agile CRM Logo
Agile CRM
Pros
  • Free plan for up to 10 users
  • Cloud-based environment for quick scaling
  • Multi-cloud chat windows
  • Workflow automation and easy data entry
  • Extensive customer support
Cons
  • Only available in English
  • Not suitable for on-premises deployment
Reviewer's Segments
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Agile CRM Logo
Agile CRM
Small Business
79.07%
Mid Market
14.83%
Enterprise
6.1%
Deployment
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Agile CRM Logo
Agile CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpdesk Logo
Helpdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Agile CRM Logo
Agile CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpdesk Logo
Helpdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Agile CRM Logo
Agile CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Amazon SES
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickDesk
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • FullContact
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help Scout
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • LiveHelpNow
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Exchange
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Smith.ai Live Website Chat
  • Streak
  • SupportBee
  • SysAid
  • Tidio
  • Trustpilot
  • Typeform
  • UserVoice
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • n8n
Agile CRM Logo
Agile CRM
Total integrations: 16
  • AWeber
  • Agile CRM
  • Amazon SES
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickDesk
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • FullContact
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Help Scout
  • Helpdesk
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • LiveHelpNow
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Exchange
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nutshell
  • Omnisend
  • Pinecone
  • Pipedrive
  • Piwik PRO
  • Plivo
  • Podium
  • Qualtrics
  • Recurly
  • Salesflare
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Smith.ai Live Website Chat
  • Streak
  • SupportBee
  • SysAid
  • Tidio
  • Trustpilot
  • Typeform
  • UserVoice
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
  • n8n
Top Alternatives
Helpdesk Logo
Helpdesk
See all alternatives
Agile CRM Logo
Agile CRM
See all alternatives