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Methodology
HubSpot CRM
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Zendesk Sell
4.2
( 482 )
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At a Glance
Overview
Hubspot CRM was originally developed as marketing software, but it has since evolved to become an all-in-one platform that empowers businesses to automate, organize, and monitor every stage of internal interaction and customer engagement. The software also allows users to nurture customers by dev... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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A modern sales CRM designed to improve sales productivity, visibility into pipeline stages, lead/contact/deal tracking, workflow automation, revenue forecasting, and communication tools. It's positioned for teams looking to streamline the full sales cycle. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Forever
$0.00
/ month
CRM Bundle - starter
$50.00
/ month
CRM Bundle - professional
$890.00
/ month
CRM Bundle - enterprise
$3600.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Sell Team
$19.00
/ month
Sell Growth
$55.00
/ month
Sell Professional
$115.00
/ month
Sell Enterprise
$169.00
/ month
Pros and Cons
- HubSpot is a real all-in-one CRM solution
- It has great supplemental content
- You get email marketing support and social media scheduling features
- Offers a free version
- Squeaky-clean integration
- HubSpot does not have an e-commerce platform
- It is expensive considering all the features you’re getting
- The user experience can be overwhelming for some folks
- Pricing plans are complex and get expensive quickly
- The all-encompassing features can be tricky to harness
- All-in-one sales CRM with communication tracking (calls, texts, emails) and task management.
- Rich API ecosystem: Core, Sync, Firehose, Search support for integrations and event streams.
- Progressive feature set: teams can start small and scale with higher tiers.
- Best practices and developer tools (ZCLI, custom objects) for extensibility.
- Good pipeline visibility, forecasting and reporting.
- Advanced features (lead scoring, deal scoring, multiple pipelines, roles & permissions) are locked to higher (more expensive) tiers.
- AI-powered features / intelligent automation are more present in Suite/Support rather than core Sell; ambiguity around exact AI included in Sell tiers.
- No self-hosting, no open-source version.
- Language / locale support for Sell itself not clearly documented.
- Potential cost escalation for growing teams due to per-seat pricing and expensive higher tiers.
Reviewer's Segments
Insufficient data to show segment split
Small Business
63.49%
Mid Market
29.46%
Enterprise
7.05%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
76
- 1CRM
- Accelo
- Affinity
- Agility CMS
- AiSDR
- Airmeet
- AnyMeeting
- Anyword
- Apollo.io
- Automate.io
- Better Proposals
- BigMarker
- BigTime
- Brevo Marketing Platform
- BuiltWith
- Canva
- CaptivateIQ
- Clearout
- ClickFunnels
- ClickMeeting
- ClickUp
- CloudTalk
- Creatio
- Dropbox Business
- EasyWebinar
- Elementor Hosting
- EngageBay
- Enonic
- Freshdesk
- Freshdesk Contact Center
- Freshservice
- Gmail
- GoToWebinar
- Google Calendar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Hunter
- InEvent
- Intuit Mailchimp
- Jotform
- Jotform Tables
- KrispCall
- LeadIQ
- LiveHelpNow
- Livestorm
- LongShot AI
- MRPeasy
- MeetGeek
- Nextiva
- Nextiva Business Phone Service
- NiceJob
- ON24
- Olark
- Outgrow
- PartnerStack
- Pinecone
- ProjectManager
- Pure Chat
- Quo
- Ring Central
- Rippling
- Scoro
- Seamless.AI
- SendPulse
- Signable
- Slack
- SugarCRM
- Swipe Pages
- Tidio
- Trello
- Twilio SendGrid Email API
- Ucraft
- Umbraco CMS
- Unbounce
- Wappalyzer
- Wati
- WebinarGeek
- Zapier
- Zeffy
- Zendesk Chat
- Zoho Invoice
- Zoho Mail
- ZoomInfo
- dotCMS
Total integrations:
9
- 1CRM
- Accelo
- Affinity
- Agility CMS
- AiSDR
- Airmeet
- AnyMeeting
- Anyword
- Apollo.io
- Automate.io
- Better Proposals
- BigMarker
- BigTime
- Brevo Marketing Platform
- BuiltWith
- Canva
- CaptivateIQ
- Clearout
- ClickFunnels
- ClickMeeting
- ClickUp
- CloudTalk
- Creatio
- Dropbox Business
- EasyWebinar
- Elementor Hosting
- EngageBay
- Enonic
- Freshdesk
- Freshdesk Contact Center
- Freshservice
- Gmail
- GoToWebinar
- Google Calendar
- HubSpot Email Hosting
- HubSpot Marketing Hub
- Hunter
- InEvent
- Intuit Mailchimp
- Jotform
- Jotform Tables
- KrispCall
- LeadIQ
- LiveHelpNow
- Livestorm
- LongShot AI
- MRPeasy
- MeetGeek
- Nextiva
- Nextiva Business Phone Service
- NiceJob
- ON24
- Olark
- Outgrow
- PartnerStack
- Pinecone
- ProjectManager
- Pure Chat
- Quo
- Ring Central
- Rippling
- Scoro
- Seamless.AI
- SendPulse
- Signable
- Slack
- SugarCRM
- Swipe Pages
- Tidio
- Trello
- Twilio SendGrid Email API
- Ucraft
- Umbraco CMS
- Unbounce
- Wappalyzer
- Wati
- WebinarGeek
- Zapier
- Zeffy
- Zendesk Chat
- Zoho Invoice
- Zoho Mail
- ZoomInfo
- dotCMS
Top Alternatives
Categories
Common categories include: CRM Software, Sales Engagement Software, Sales Analytics Software, and Outbound Call Tracking Software.
Company Details
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
