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JivoChat vs Freshdesk Comparison
At a Glance
Live Chat Software
Help Desk Software
Overview
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their needs…. Learn more
Enterprise
Mid Market
Small Business
Freshdesk
Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform ha… Learn more
Enterprise
Mid Market
Small Business
Pricing
Basic
$0
Per Month
Professional
$19
Per Month
Free Plan Available
Pricing Available
Started
$0
Per Month
Growth
$18
Per Month
Pro
$59
Per Month
Enterprise
$95
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
JivoChat Pros
There is not sufficient information
JivoChat Cons
There is not sufficient information
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
Screenshots
JivoChat
Freshdesk
Videos
JivoChat
Freshdesk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Mobile Web
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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