LiveChat vs Zendesk Support Suite
Take a look at how
LiveChat
and
Zendesk Support Suite
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
LiveChat
scores
4.5
out of 5 from
747
reviews, while
Zendesk Support Suite
has been rated
4.3
out of 5 from
5770
reviews.
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offers objective and comprehensive comparisons to help you find the best
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At a Glance
Overview
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Reviewer's Segments
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- 1CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Benchmark Email
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- Clearbit
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Domain.com
- Dropbox
- Dropbox Business
- Easywp
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Forms
- Grasshopper
- Harvest
- HostGator Website Builder
- HubSpot
- Hubstaff
- Inbenta Chatbots
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Omnisend
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Shift4Shop
- Shopify
- Site123
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- Survicate
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- Wrike
- Xero
- Zapier
- Zendesk CRM
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- Zowie
Total integrations:
60
- 1CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Benchmark Email
- Better Stack
- BigCommerce
- Bitbucket
- Box
- Calendly
- Clearbit
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Domain.com
- Dropbox
- Dropbox Business
- Easywp
- FreshBooks
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoDaddy Email & Office
- GoDaddy Website Builder
- Godaddy Hosting
- Google Analytics
- Google Calendar
- Google Forms
- Grasshopper
- Harvest
- HostGator Website Builder
- HubSpot
- Hubstaff
- Inbenta Chatbots
- Intercom
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lucidchart
- Microsoft Excel
- Microsoft Teams
- Miro
- Omnisend
- OneDrive
- Pinecone
- Pipedrive
- RescueTime
- Shift4Shop
- Shopify
- Site123
- Slack
- Smartsheet
- Stripe
- SugarCRM
- SurveyMonkey
- Survicate
- SysTools IMAP Migration Tool
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Twilio
- Ucraft
- WP Engine
- WebWave
- WhatsApp Business
- Wix
- Wrike
- Xero
- Zapier
- Zendesk CRM
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoom
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software and Help Desk Software.
Company Details
- By LiveChat Software S.A.
- Located in Wroclaw, Lower Silesian District, Poland
- Founded in 2002
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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