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Methodology
LiveHelpNow
4.3
( 150 )
SnapEngage
No reviews yet
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At a Glance
Overview
LiveHelpNow is a full-service omnichannel software platform that can capably handle customer support, contact center, lead generation, and help desk needs. With LiveHelpNow, businesses get access to live chat, SMS text-to-chat, ticket management, chatbots, a knowledge base, social media messaging... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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SnapEngage is a company built on the founder’s passion for connecting people and working towards successful outcomes and customer engagement. Their goal is to empower companies with the tools that will facilitate better human connection and communication through features that support improved int... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Call Management
$9.00
/ month
Ticket Management
$21.00
/ month
Live chat and texting
$21.00
/ month
Knowledge Base
$21.00
/ month
No pricing information available
Reviewer's Segments
Small Business
47.33%
Mid Market
34.67%
Enterprise
18.0%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Agile CRM
- BigCommerce
- Bitrix24
- Click2Magic
- ClickDesk
- Desk.com
- Drupal
- Google Analytics
- Groove
- Highrise
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- LivePerson
- Microsoft Teams
- Nimble
- Olark
- Pinecone
- Pipedrive
- Shopify
- Sitecore Experience Manager
- Slack
- Squarespace
- Teamwork
- UserVoice
- Wix
- Zapier
Total integrations:
14
- Agile CRM
- BigCommerce
- Bitrix24
- Click2Magic
- ClickDesk
- Desk.com
- Drupal
- Google Analytics
- Groove
- Highrise
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- LivePerson
- Microsoft Teams
- Nimble
- Olark
- Pinecone
- Pipedrive
- Shopify
- Sitecore Experience Manager
- Slack
- Squarespace
- Teamwork
- UserVoice
- Wix
- Zapier
Top Alternatives
Categories
No common categories found.
Company Details
- By LiveHelpNow, LLC
- Located in Wynnewood, Pennsylvania, United States
- Founded in 2003
- By SnapEngage
- Located in Boulder, Colorado, United States
- Founded in 2008
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