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Methodology
LivePerson
4.2
( 158 )
Zendesk Chat
No reviews yet
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5.0
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At a Glance
Overview
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$599.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- Aircall
- Better Stack
- Contentful
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Intercom
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Salesforce Sales Cloud
- Site123
- Sitecore Experience Manager
- SnapEngage
- SugarCRM
- TeamViewer
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
17
- Aircall
- Better Stack
- Contentful
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Intercom
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Salesforce Sales Cloud
- Site123
- Sitecore Experience Manager
- SnapEngage
- SugarCRM
- TeamViewer
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Social Customer Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By LivePerson, Inc.
- Located in New York, NY, United States
- Founded in 1995
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
