Provide Support Live Chat vs Zoho Desk
Take a look at how
Provide Support Live Chat
and
Zoho Desk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Provide Support Live Chat
scores
4.4
out of 5 from
16
reviews, while
Zoho Desk
has been rated
4.4
out of 5 from
5205
reviews.
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Methodology
Provide Support Live Chat
4.4
( 16 )
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At a Glance
Overview
Provide Support is a hybrid live chat and real-time website visitor monitoring platform for support teams. The solution lets organizations manage chat invitations, push pages, call transfers, canned answers, and more. Key features include customization and branding, native operator consoles, spel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Small Business
$15.00
/ month
Corporate
$30.00
/ month
Enterprise
$60.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Small Business
68.75%
Mid Market
12.5%
Enterprise
18.75%
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- Drupal
- GoTo Connect
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Help Scout
- Helpdesk
- HubSpot
- Intuit Mailchimp
- Jira
- Joomla
- LiveAgent
- MODX
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Squarespace
- SurveyMonkey
- TeamViewer
- Volusion
- Wix
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
27
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Clearbit
- Drupal
- GoTo Connect
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Grammarly
- Help Scout
- Helpdesk
- HubSpot
- Intuit Mailchimp
- Jira
- Joomla
- LiveAgent
- MODX
- Pinecone
- Pipedrive
- Ring Central
- Shopify
- Squarespace
- SurveyMonkey
- TeamViewer
- Volusion
- Wix
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Provide Support, LLC
- Located in New York, NY, United States
- Founded in 2003
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
