RingCentral MVP vs Freshdesk Contact Center
Take a look at how
RingCentral MVP
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
RingCentral MVP
scores
4.0
out of 5 from
780
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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RingCentral MVP
4.0
( 780 )
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
RingCentral MVP a well-known provider of business cloud communications featuring flexible and cost-effective video conferencing tools along with its collection of contact center solutions. The platform was built to support the needs of modern mobile and distributed workforces through features tha... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$32.99
/ month
Standard
$40.99
/ month
Premium
$47.99
/ month
Ultimate
$62.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
54.1%
Mid Market
37.31%
Enterprise
8.59%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
35
- ADP Workforce Now
- Asana
- BambooHR
- BigCommerce
- Bitbucket
- Box
- Dropbox
- Dropbox Business
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Google Workspace
- Gusto
- HubSpot
- HubSpot CRM
- HubSpot Operations Hub
- Intercom
- Jira
- Microsoft 365
- Microsoft Teams
- Netsuite
- Nimble
- OneDrive
- Pipedrive
- Salesforce Platform
- ServiceNow App Engine
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- TeamSupport
- Trello
- WooCommerce
- Workday
- Xero
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Total integrations:
9
- ADP Workforce Now
- Asana
- BambooHR
- BigCommerce
- Bitbucket
- Box
- Dropbox
- Dropbox Business
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- GitLab
- Google Workspace
- Gusto
- HubSpot
- HubSpot CRM
- HubSpot Operations Hub
- Intercom
- Jira
- Microsoft 365
- Microsoft Teams
- Netsuite
- Nimble
- OneDrive
- Pipedrive
- Salesforce Platform
- ServiceNow App Engine
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- TeamSupport
- Trello
- WooCommerce
- Workday
- Xero
- Zapier
- Zendesk
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers and Call Center Infrastructure (CCI) Software.
Company Details
- By RingCentral, Inc.
- Located in Belmont, California, United States
- Founded in 1999
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
