RingCentral MVP vs Freshdesk Contact Center

Take a look at how RingCentral MVP and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. RingCentral MVP scores 3.9 out of 5 from 780 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
RingCentral MVP logo

RingCentral MVP

3.9
(780)
Freshdesk Contact Center logo

Freshdesk Contact...

4.1
(133)
At a Glance
RingCentral MVP logo
RingCentral MVP
Starting at:
$32.99/month
Freshdesk Contact Center logo
Freshdesk Contact Center
Starting at:
$0.00/month
Overview
RingCentral MVP logo
RingCentral MVP
RingCentral MVP a well-known provider of business cloud communications featuring flexible and cost-effective video conferencing tools along with its collection of contact center solutions. The platform was built to support the needs of modern mobile and distributed workforces through features tha... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
RingCentral MVP
View 5 images
RingCentral MVP Screenshots
Freshdesk Contact Center logo
Freshdesk Contact Center
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk Contact Center
View 5 images
Freshdesk Contact Center Screenshots
Pricing
RingCentral MVP logo
RingCentral MVP
Free trial available
Free plan available
Billing type Recurring Subscription
Essentials
$32.99
/ month
Standard
$40.99
/ month
Premium
$47.99
/ month
Ultimate
$62.99
/ month
See all pricing
Freshdesk Contact Center logo
Freshdesk Contact Center
Free trial available
Free plan available
Billing type Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
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Pros and Cons
RingCentral MVP logo
RingCentral MVP
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Contact Center logo
Freshdesk Contact Center
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
RingCentral MVP logo
RingCentral MVP
Small Business
54.1%
Mid Market
37.31%
Enterprise
8.59%
Freshdesk Contact Center logo
Freshdesk Contact Center
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
RingCentral MVP logo
RingCentral MVP
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
RingCentral MVP logo
RingCentral MVP
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Contact Center logo
Freshdesk Contact Center
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
RingCentral MVP logo
RingCentral MVP
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Contact Center logo
Freshdesk Contact Center
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
RingCentral MVP logo
RingCentral MVP
See all alternatives
Freshdesk Contact Center logo
Freshdesk Contact Center
See all alternatives
Company Details
RingCentral MVP logo
RingCentral MVP
  • By RingCentral, Inc.
  • Located in Belmont, California, United States
  • Founded in 1999
Freshdesk Contact Center logo
Freshdesk Contact Center
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010