RingCentral MVP vs Freshdesk Contact Center
Take a look at how RingCentral MVP and Freshdesk Contact Center stack up against each other across pricing, features, and support using feedback from real users like yourself. RingCentral MVP scores 3.9 out of 5 from 780 reviews, while Freshdesk Contact Center has been rated 4.1 out of 5 from 133 reviews.
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At a Glance
Overview
RingCentral MVP a well-known provider of business cloud communications featuring flexible and cost-effective video conferencing tools along with its collection of contact center solutions. The platform was built to support the needs of modern mobile and distributed workforces through features tha... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$32.99
/ month
Standard
$40.99
/ month
Premium
$47.99
/ month
Ultimate
$62.99
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
54.1%
Mid Market
37.31%
Enterprise
8.59%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- BigCommerce
- Box
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Google Workspace
- HubSpot CRM
- HubSpot Operations Hub
- Microsoft 365
- Nimble
- Okta Workflows (Azuqua)
- Salesforce Platform
- ServiceNow App Engine
- TeamSupport
- WooCommerce
- Zapier
- noCRM.io
Total integrations:
9
- BigCommerce
- Box
- Dropbox Business
- Freshdesk
- Freshsales
- Freshservice
- Google Workspace
- HubSpot CRM
- HubSpot Operations Hub
- Microsoft 365
- Nimble
- Okta Workflows (Azuqua)
- Salesforce Platform
- ServiceNow App Engine
- TeamSupport
- WooCommerce
- Zapier
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers and Call Center Infrastructure (CCI) Software.
Company Details
- By RingCentral, Inc.
- Located in Belmont, California, United States
- Founded in 1999
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
