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Methodology
ServiceNow
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At a Glance
Overview
ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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More than just a task management tool, ClickUp is a 360-degree productivity suite that offers functionalities that expand and scale together with a business’ evolving needs. With more than 15 views and over 35 apps, it allows teams of all sizes from across different disciplines to set strategic p... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$10.00
per / month
Standard
$25.00
per / month
Enterprise
$50.00
per / month
Premier
$100.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free Forever
$0.00
/ month
Unlimited
$9.00
/ month
Business
$19.00
/ month
Business Plus
$29.00
/ month
Enterprise
Contact Us
Pros and Cons
- Comprehensive suite of ITSM tools enhancing operational efficiency.
- Highly customizable workflows to fit specific business needs.
- Strong integration capabilities with various third-party applications.
- Robust reporting and analytics for informed decision-making.
- Scalable solutions suitable for large enterprises.
- Steep learning curve requiring significant training and onboarding.
- High implementation and licensing costs, especially for smaller organizations.
- Complexity may be overwhelming for small to mid-sized businesses.
- Performance issues reported when navigating between windows.
- Some processes involve multiple steps, making them cumbersome.
- Customizable dashboards
- Features and functions best suited for solopreneurs and small teams
- Comprehensive freemium plan
- Built-in chat feature for both private and public communication
- Offers extensive features with the option to customize under the free plan.
- Onboarding process can be complicated
- No built-in video conferencing feature
- Additional customizable features will require an annual fee
- Platform can easily overwhelm new users
Reviewer's Segments
Insufficient data to show segment split
Small Business
79.66%
Mid Market
16.33%
Enterprise
4.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
8
- 10Web
- 800.com
- Adobe XD
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Bitbucket
- Box
- Calendar
- Canny
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox Business
- Findstack
- Fiverr
- Flowrite
- Frase.io
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- HostWP.io
- HubSpot CRM
- Imagify
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- Loom
- Mailture
- Make
- Microsoft Teams
- MyOwnConference
- Nifty
- Okta
- Okta Customer Identity
- Okta Orchestrator
- OneDrive
- Pinecone
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Slack
- Splunk
- Stract
- SysTools IMAP Migration Tool
- Toptal
- Trainual
- Twenty
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- ruttl
Total integrations:
63
- 10Web
- 800.com
- Adobe XD
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Bitbucket
- Box
- Calendar
- Canny
- ChatArt
- Clockify
- Cloudzy
- Copy.ai
- Dropbox Business
- Findstack
- Fiverr
- Flowrite
- Frase.io
- GitHub
- Glide
- Gmail
- Google Calendar
- Google Forms
- Google Workspace
- Grammarly
- Helpdesk
- HostWP.io
- HubSpot CRM
- Imagify
- Involve.Me
- Jira
- Jotform
- Jotform Apps
- Jotform Tables
- Landbot
- Litmus
- Loom
- Mailture
- Make
- Microsoft Teams
- MyOwnConference
- Nifty
- Okta
- Okta Customer Identity
- Okta Orchestrator
- OneDrive
- Pinecone
- Reclaim Ai
- Rewind AI
- Rize
- Rocketlane
- Shift4Shop
- Slack
- Splunk
- Stract
- SysTools IMAP Migration Tool
- Toptal
- Trainual
- Twenty
- Wiz
- Writer
- Writesonic
- Zapier
- Zendesk Support Suite
- ruttl
Top Alternatives
Categories
Common categories include: IT Service Management Tools and Incident Management Software.
Company Details
- By ServiceNow
- Located in Santa Clara, California, United States
- Founded in 2004
- By Mango Technologies, Inc.
- Located in San Diego, California, United States
- Founded in 2017
