Tidio vs Pure Chat

Take a look at how Tidio and Pure Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Pure Chat has been rated 4.3 out of 5 from 204 reviews.
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Tidio Customer Service Software logo

Tidio

4.7
Pure Chat Live Chat Software logo

Pure Chat

4.3

( 204 )

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At a Glance
Tidio Customer Service Software logo
Tidio
Starting at:
$29.00//month
Pure Chat Live Chat Software logo
Pure Chat
Starting at:
$10.00/month
Overview
Tidio Customer Service Software logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 1 images
Tidio Screenshots
Tidio screenshot 1
Pure Chat Live Chat Software logo
Pure Chat
Pure Chat is a platform for small and mid-sized organizations built to help engage their website visitors by using live chat software. The Pure Chat software is built to streamline the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptio... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pure Chat
View 5 images
Pure Chat Screenshots
Pure Chat screenshot 1
Pure Chat screenshot 2
Pure Chat screenshot 3
Pure Chat screenshot 4
Pure Chat screenshot 5
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Pricing
Tidio Customer Service Software logo
Tidio
Free trial available
Free plan available
Billing type Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
See all pricing
Pure Chat Live Chat Software logo
Pure Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Additional Users - Pro
$10.00
/ month
Additional Users - Growth
$15.00
/ month
Growth
$49.00
/ month
Pro
$99.00
/ month
See all pricing
Reviewer's Segments
Tidio Customer Service Software logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Pure Chat Live Chat Software logo
Pure Chat
Small Business
56.37%
Mid Market
31.37%
Enterprise
12.25%
Deployment
Tidio Customer Service Software logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pure Chat Live Chat Software logo
Pure Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Customer Service Software logo
Tidio
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Pure Chat Live Chat Software logo
Pure Chat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Tidio Customer Service Software logo
Tidio
  • Documentation
  • Live Online
  • Videos
  • Webinars
Pure Chat Live Chat Software logo
Pure Chat
  • Documentation
  • Live Online
  • Videos
  • Webinars
Integrations
Tidio Customer Service Software logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Duda
  • Ecwid
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Omnisend
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Squarespace
  • Testimonial
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
Pure Chat Live Chat Software logo
Pure Chat
Total integrations: 8
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Duda
  • Ecwid
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Intuit Mailchimp
  • Jimdo
  • MailerLite
  • Omnisend
  • Pagecloud
  • Pinecone
  • Pipedrive
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Squarespace
  • Testimonial
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk Support Suite
  • Zoho CRM
Top Alternatives
Tidio Customer Service Software logo
Tidio
See all alternatives
Pure Chat Live Chat Software logo
Pure Chat
See all alternatives
Company Details
Tidio Customer Service Software logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Pure Chat Live Chat Software logo
Pure Chat
  • By Ruby Receptionists
  • Located in Portland, Oregon, United States
  • Founded in 2003
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