Tidio vs Smartsupp

Take a look at how Tidio and Smartsupp stack up against each other across pricing, features, and support using feedback from real users like yourself. Tidio scores 4.7 out of 5 from 1413 reviews, while Smartsupp has been rated 4.7 out of 5 from 361 reviews.
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Tidio Logo

Tidio

4.7
(1,413)
Smartsupp Logo

Smartsupp

4.7
(361)
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At a Glance
Tidio Logo
Tidio
Starting at:
$19.00/month
Smartsupp Logo
Smartsupp
Starting at:
$25.50/month
Overview
Tidio Logo
Tidio
Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Tidio
View 5 images
Tidio Screenshots
Tidio screenshot 1
Tidio screenshot 2
Tidio screenshot 3
Tidio screenshot 4
Tidio screenshot 5
Smartsupp Logo
Smartsupp
Smartsupp is one of the most popular eCommerce solutions in the world with over 50,000 active webshops and websites. The platform is designed to allow companies to offer a personalized shopping experience. It helps drive sales through features that include live chat, chatbots, and video recording... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Smartsupp
View 5 images
Smartsupp Screenshots
Smartsupp screenshot 1
Smartsupp screenshot 2
Smartsupp screenshot 3
Smartsupp screenshot 4
Smartsupp screenshot 5
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Pricing
Tidio Logo
Tidio
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Communicator
$19.00
/ month
Chatbot
$39.00
/ month
Tidio+
$289.00
/ month
See all pricing
Smartsupp Logo
Smartsupp
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Standard
$25.50
/ month
Pro
$60.00
/ month
Ultimate
Contact Us
See all pricing
Reviewer's Segments
Tidio Logo
Tidio
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Smartsupp Logo
Smartsupp
Small Business
96.95%
Mid Market
2.77%
Enterprise
0.28%
Deployment
Tidio Logo
Tidio
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Smartsupp Logo
Smartsupp
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Tidio Logo
Tidio
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Smartsupp Logo
Smartsupp
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Tidio Logo
Tidio
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsupp Logo
Smartsupp
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Tidio Logo
Tidio
Total integrations: 25
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Drupal
  • Duda
  • Ecwid
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Tag Manager
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • MailerLite
  • Omnisend
  • Pipedrive
  • PrestaShop
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • Testimonial
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Smartsupp Logo
Smartsupp
Total integrations: 16
  • ActiveCampaign for Marketing
  • Adobe Commerce
  • Agile CRM
  • BigCommerce
  • Brevo Marketing Platform
  • Drupal
  • Duda
  • Ecwid
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Tag Manager
  • HubSpot
  • HubSpot CRM
  • Intuit Mailchimp
  • Jimdo
  • Joomla
  • Lightspeed Retail
  • MailerLite
  • Omnisend
  • Pipedrive
  • PrestaShop
  • Salesforce Platform
  • Shift4Shop
  • Shopify
  • Site123
  • Slack
  • Squarespace
  • Testimonial
  • Webnode
  • Wix
  • WooCommerce
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho CRM
Top Alternatives
Tidio Logo
Tidio
See all alternatives
Smartsupp Logo
Smartsupp
See all alternatives
Company Details
Tidio Logo
Tidio
  • By Tidio LLC
  • Located in San Francisco
  • Founded in 2013
Smartsupp Logo
Smartsupp
  • By Smartsupp.com, s.r.o.
  • Located in Brno, Czech Republic
  • Founded in 2013
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