Zendesk Chat vs Chatfuel

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Chatfuel

4.5
(44)
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5.0
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Chatfuel Logo
Chatfuel
Starting at:
$14.99/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Chatfuel Logo
Chatfuel
Chatfuel is a cloud-based messaging solution that helps small to large businesses improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. With Chatfuel, users can send automated responses to frequently asked questions (FAQs) and redirect ongoing chats t... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatfuel
View 5 images
Chatfuel Screenshots
Chatfuel screenshot 1
Chatfuel screenshot 2
Chatfuel screenshot 3
Chatfuel screenshot 4
Chatfuel screenshot 5
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Chatfuel Logo
Chatfuel
Free trial available
Free plan available
Billing type Recurring Subscription
Trial
$0.00
/ month
Entrepreneur
$14.99
/ month
Startup
$24.99
/ month
Small Business
$59.99
/ month
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Chatfuel Logo
Chatfuel
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Chatfuel Logo
Chatfuel
Small Business
84.09%
Mid Market
13.64%
Enterprise
2.27%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatfuel Logo
Chatfuel
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatfuel Logo
Chatfuel
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatfuel Logo
Chatfuel
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Airtable
  • Calendly
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • Loom
  • ManyChat
  • Meta for Business
  • Microsoft Excel
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Typeform
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Chatfuel Logo
Chatfuel
Total integrations: 19
  • Aircall
  • Airtable
  • Calendly
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Sheets
  • Hootsuite
  • HubSpot
  • Instagram
  • Intercom
  • Loom
  • ManyChat
  • Meta for Business
  • Microsoft Excel
  • Pipedrive
  • Shopify
  • Site123
  • Sitecore Experience Manager
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Typeform
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Chatfuel Logo
Chatfuel
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Chatfuel Logo
Chatfuel
  • By Chatfuel
  • Located in San Francisco, California, United States
  • Founded in 2015