Zendesk Chat vs Front

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Front Logo

Front

4.7
(2,019)
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5.0
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Front Logo
Front
Starting at:
$19.00/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Front Logo
Front
Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential anal... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Front
View 5 images
Front Screenshots
Front screenshot 1
Front screenshot 2
Front screenshot 3
Front screenshot 4
Front screenshot 5
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Front Logo
Front
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$19.00
/ month
Growth
$49.00
/ month
Scale
$99.00
/ month
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Front Logo
Front
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Front Logo
Front
Small Business
50.37%
Mid Market
40.96%
Enterprise
8.67%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Front Logo
Front
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Front Logo
Front
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Front Logo
Front
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Calendar
  • Clearbit
  • CloudTalk
  • Dialpad Talk
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Drive
  • Helpdesk
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Loom
  • Microsoft 365
  • Microsoft Excel
  • Olark
  • Pinecone
  • Pipedrive
  • Retool
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Testimonial
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Front Logo
Front
Total integrations: 16
  • Aircall
  • Calendar
  • Clearbit
  • CloudTalk
  • Dialpad Talk
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • Google Drive
  • Helpdesk
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Loom
  • Microsoft 365
  • Microsoft Excel
  • Olark
  • Pinecone
  • Pipedrive
  • Retool
  • Site123
  • Sitecore Experience Manager
  • TeamViewer
  • Testimonial
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Front Logo
Front
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Front Logo
Front
  • By Front App, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2013