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Zendesk Chat
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HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Insufficient data to show segment split
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Aircall
- Airtable
- Better Stack
- Canva
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Loom
- Microsoft Excel
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Trello
- WhatsApp Business
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
10
- Aircall
- Airtable
- Better Stack
- Canva
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Sheets
- Helpdesk
- HubSpot Email Hosting
- Intercom
- Intuit Mailchimp
- Loom
- Microsoft Excel
- Pipedrive
- Shopify
- Site123
- Sitecore Experience Manager
- TeamViewer
- Trello
- WhatsApp Business
- Zapier
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Shared Inbox Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
