Zendesk Chat vs LivePerson

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LivePerson logo

LivePerson

4.2
(158)
At a Glance
Zendesk Chat logo
Zendesk Chat
Starting at:
$49.00/month
LivePerson logo
LivePerson
Starting at:
$599.00/month
Overview
Zendesk Chat logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
LivePerson logo
LivePerson
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LivePerson
View 5 images
LivePerson Screenshots
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Pricing
Zendesk Chat logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
LivePerson logo
LivePerson
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$599.00
/ month
Custom
Contact Us
See all pricing
Pros and Cons
Zendesk Chat logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
LivePerson logo
LivePerson
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat logo
Zendesk Chat
Insufficient data to show segment split
LivePerson logo
LivePerson
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Deployment
Zendesk Chat logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
LivePerson logo
LivePerson
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
LivePerson logo
LivePerson
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LivePerson logo
LivePerson
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat logo
Zendesk Chat
Total integrations: 21
  • Adobe Experience Manager
  • Aircall
  • Asana
  • BigCommerce
  • Contentful
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Drive
  • HubSpot
  • Intercom
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • TeamViewer
  • Trello
  • Twilio
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zowie
LivePerson logo
LivePerson
Total integrations: 10
  • Adobe Experience Manager
  • Aircall
  • Asana
  • BigCommerce
  • Contentful
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Drive
  • HubSpot
  • Intercom
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Salesforce Sales Cloud
  • Slack
  • SugarCRM
  • TeamViewer
  • Trello
  • Twilio
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zoho CRM
  • Zowie
Top Alternatives
Zendesk Chat logo
Zendesk Chat
See all alternatives
LivePerson logo
LivePerson
Company Details
Zendesk Chat logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
LivePerson logo
LivePerson
  • By LivePerson, Inc.
  • Located in New York, NY, United States
  • Founded in 1995