Zendesk Chat vs Nextiva

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Nextiva Logo

Nextiva

4.5
(3,028)
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At a Glance
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Nextiva Logo
Nextiva
Starting at:
$25.95/month
Overview
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
Nextiva Logo
Nextiva
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Nextiva
View 6 images
Nextiva Screenshots
Nextiva screenshot 1
Nextiva screenshot 2
Nextiva screenshot 3
Nextiva screenshot 4
Nextiva screenshot 5
Nextiva screenshot 6
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Pricing
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Nextiva Logo
Nextiva
Free trial available
Free plan available
Billing type Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
See all pricing
Pros and Cons
Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Nextiva Logo
Nextiva
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Nextiva Logo
Nextiva
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Deployment
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Nextiva Logo
Nextiva
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Nextiva Logo
Nextiva
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva Logo
Nextiva
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Act!
  • Aircall
  • Bullhorn ATS & CRM
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot CRM
  • Intercom
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Rippling
  • Site123
  • Sitecore Experience Manager
  • Smith.ai Live Website Chat
  • TeamViewer
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Nextiva Logo
Nextiva
Total integrations: 8
  • Act!
  • Aircall
  • Bullhorn ATS & CRM
  • Dropbox
  • Dropbox Business
  • Duda
  • Gmail
  • HubSpot CRM
  • Intercom
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pinecone
  • Pipedrive
  • Rippling
  • Site123
  • Sitecore Experience Manager
  • Smith.ai Live Website Chat
  • TeamViewer
  • WhatsApp Business
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zowie
Top Alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Nextiva Logo
Nextiva
See all alternatives
Company Details
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Nextiva Logo
Nextiva
  • By Nextiva, Inc.
  • Located in Scottsdale, Arizona, United States
  • Founded in 2008