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Methodology
Zendesk Chat
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At a Glance
Overview
Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$0.00
/ month
Business
$23.00
/ month
Enterprise
$38.00
/ month
Unlimited
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Small Business
52.02%
Mid Market
26.91%
Enterprise
21.08%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
8
- Aircall
- Better Stack
- Clearbit
- CloudTalk
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Loom
- Microsoft Excel
- Pipedrive
- Quickbase
- Salesforce Platform
- ServiceNow App Engine
- Site123
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
19
- Aircall
- Better Stack
- Clearbit
- CloudTalk
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Loom
- Microsoft Excel
- Pipedrive
- Quickbase
- Salesforce Platform
- ServiceNow App Engine
- Site123
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Shared Inbox Software.
Company Details
- By Pipefy
- Located in San Francisco, California, United States
- Founded in 2015
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
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