Zendesk Chat vs Pipefy

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Pipefy logo

Pipefy

4.6
(223)
At a Glance
Zendesk Chat logo
Zendesk Chat
Starting at:
$49.00/month
Pipefy logo
Pipefy
Starting at:
$23.00/month
Overview
Zendesk Chat logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Pipefy logo
Pipefy
Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipefy
View 6 images
Pipefy Screenshots
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Pricing
Zendesk Chat logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pipefy logo
Pipefy
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$0.00
/ month
Business
$23.00
/ month
Enterprise
$38.00
/ month
Unlimited
Contact Us
See all pricing
Pros and Cons
Zendesk Chat logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Pipefy logo
Pipefy
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zendesk Chat logo
Zendesk Chat
Insufficient data to show segment split
Pipefy logo
Pipefy
Small Business
52.02%
Mid Market
26.91%
Enterprise
21.08%
Deployment
Zendesk Chat logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pipefy logo
Pipefy
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Chat logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Pipefy logo
Pipefy
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Chat logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pipefy logo
Pipefy
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Chat logo
Zendesk Chat
Total integrations: 21
  • Aircall
  • Asana
  • BigCommerce
  • Clearbit
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Drive
  • Google Workspace
  • HubSpot
  • Intercom
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Slack
  • TeamViewer
  • Trello
  • WhatsApp Business
  • Zapier
  • Zoho CRM
  • Zowie
Pipefy logo
Pipefy
Total integrations: 7
  • Aircall
  • Asana
  • BigCommerce
  • Clearbit
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Drive
  • Google Workspace
  • HubSpot
  • Intercom
  • Loom
  • Microsoft Excel
  • Pipedrive
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Slack
  • TeamViewer
  • Trello
  • WhatsApp Business
  • Zapier
  • Zoho CRM
  • Zowie
Top Alternatives
Zendesk Chat logo
Zendesk Chat
See all alternatives
Pipefy logo
Pipefy
See all alternatives
Company Details
Zendesk Chat logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Pipefy logo
Pipefy
  • By Pipefy
  • Located in San Francisco, California, United States
  • Founded in 2015